Processing Centre Team Lead 0.875FTE (35 hours/week)

Hospice Mid-Northland; Kerikeri; On-site; NZD 55,000 - 75,000; Full time

Job summary

Hospice Mid-Northland in Kerikeri is seeking a Processing Centre Team Lead to own the day-to-day operations of the Kerikeri Processing Centre. This hands-on leadership role will guide the Inwards Goods Coordinator and Processing Centre volunteers, coordinating donated-stock from receipt to dispatch.

You will plan daily workflows, supervise staff and volunteers, ensure high-quality stock is sorted, stored and moved safely, and maintain safety and risk controls across the Centre.

Qualifications

• Experience leading people in operational or volunteer environments.
• Strong planning and prioritisation skills.
• Ability to supervise staff and coordinate volunteers.

Responsibilities

• Plan and coordinate daily workflow and staffing for the Processing Centre.
• Lead the Inwards Goods Coordinator and volunteers, guiding performance and development.
• Ensure donations are received, sorted, priced, stored and dispatched safely and efficiently.
• Maintain quality standards and assess saleable vs recyclable goods.
• Coordinate stock supply to Hospice shops and respond to retail priorities.
• Oversee donation pickups and vehicle/equipment use.
• Track stock flow, volunteer capacity, safety, and report to Retail Operations Manager.
• Identify system improvements to move goods through the centre smoothly.

Skills

People leadership

Operational management

Volunteer coordination

Planning and prioritisation

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hospice Mid-Northland – Kerikeri, North Island

Are you a practical people leader who enjoys creating order, supporting volunteers and keeping a busy operation moving? Hospice Mid-Northland is looking for a Processing Centre Team Lead to take ownership of the day-to-day operation of our Kerikeri Processing Centre. This is a hands‐on leadership role at the heart of our retail network. You will lead the Inwards Goods Coordinator and Processing Centre volunteers, coordinate donated‑stock workflow from receipt to dispatch, and ensure our shops receive good‑quality stock safely and efficiently.

Key responsibilities

Planning and coordinating the Processing Centre's daily workflow, priorities and staffing.

Leading, supporting and developing the Inwards Goods Coordinator and Processing Centre volunteers.

Ensuring donations are welcomed with gratitude and are received, sorted, cleaned, priced, stored and dispatched safely and efficiently.

Maintaining agreed quality standards and making sound decisions about saleable, recyclable and unsaleable goods.

Coordinating stock supply to Hospice shops and responding to changing retail priorities.

Coordinating donation pickups, deliveries and Shifter/Lifter activity, and assisting with collections when reasonably required.

Leading routine health and safety, including hazard controls, incident reporting, manual handling, vehicle use and visitor safety.

Tracking stock flow, volunteer capacity, quality, waste and operational risks, and reporting clearly to the Retail Operations Manager.

Improving systems, storage and ways of working so goods move through the centre smoothly and safely.

About you

Experience leading people in an operational, warehousing, logistics, retail, community or volunteer environment.

Confidence supervising staff and coordinating volunteers, including induction, coaching and respectful performance conversations.

Strong planning skills and the ability to prioritise a changing workload while keeping people informed.

Practical judgement about product quality, stock handling, safety, storage and operational risk.

Clear communication, accurate basic record keeping and confidence using everyday digital systems.

A current clean driver licence and the ability to drive a small truck when required.

The physical capability to safely lift and move furniture and donated goods using appropriate equipment and team‑lifting practices.

The person we are looking for

You will be warm and respectful with donors and volunteers, calm under pressure and comfortable making practical decisions. You will value teamwork, communicate clearly, address problems constructively and take pride in creating a safe, organised and welcoming workplace.

Why this role matters

Every well‑managed donation helps our shops raise funds for specialist palliative care. Your leadership will help volunteers thrive, improve the experience of donors and ensure valuable goods reach our retail customers.

About us

Hospice Mid‑Northland provides specialist palliative care and family/whanau support across the Mid North of Te Tai Tokerau, without charge to patients and their families. Our retail activities and the generosity of our community help make this care possible.

Applications close Friday 18th September at 4pm.