Process Improvement Specialist – Service Delivery

Auckland Council; Auckland; Hybrid; NZD 91,000 - 107,000; Full time

Benefits offered by this job

Flexible working options

Hybrid work arrangement

Career progression opportunities

Staff training & development

Diversity and inclusion

Job summary

Auckland Council is seeking a Specialist to join the Resource Consents team in a hybrid role based in Central Auckland.

You will apply process improvement, quality uplift, learning and knowledge management to deliver practical improvements that support staff, customers and the wider organisation.

The role involves planning, coaching, capability development, and stakeholder engagement with Māori partners to advance Auckland’s growth and regulatory excellence.

Qualifications

• Experience applying process improvement, organisational development, or regulatory improvement practices, ideally within a complex or public-sector environment.
• Experience supporting learning and development activities, including training, coaching, or knowledge sharing.
• Ability to provide constructive guidance and positively influence others without relying on formal authority.
• Strong analytical, problem-solving and systems-thinking capability.
• Ability to interpret information and turn insights into practical improvements.
• Experience contributing to cross-functional projects or improvement initiatives.

Responsibilities

• Supporting the planning, coordination and delivery of improvement initiatives, projects, and programmes across Resource Consents.
• Providing technical and practical support for process improvement, service quality, and capability uplift activities.
• Assisting with the implementation of agreed changes to systems, processes, guidance, and ways of working.
• Supporting learning, training, coaching, and knowledge-sharing initiatives that build capability across teams.
• Developing and maintaining guidance materials, templates, standard operating procedures, and other knowledge resources.
• Using data, evidence, and operational insights to identify opportunities to improve efficiency, consistency, and customer experience.
• Contributing to business reporting, programme coordination, and monitoring activities to support delivery of unit priorities.
• Providing specialist advice and support to practitioners and managers to encourage consistent application of standards, processes, and good practice.
• Building effective relationships across council, partner agencies and with Māori stakeholders.
• Supporting delivery of the Māori Responsiveness Plan for Tāmaki Makaurau and contributing to wider outcomes for Māori.

Skills

Process improvement

Organisational development

Learning & development

Knowledge management

Systems thinking

Analytical skills

Stakeholder engagement

Problem-solving

Education

Tertiary qualification in planning/public administration/organisational development/business improvement

Tools

Lean

Agile

Six Sigma

Job description

Auckland Council is seeking a Specialist to join the Resource Consents team in a hybrid role based in Central Auckland.

You will apply process improvement, quality uplift, learning and knowledge management to deliver practical improvements that support staff, customers and the wider organisation.

The role involves planning, coaching, capability development, and stakeholder engagement with Māori partners to advance Auckland’s growth and regulatory excellence.