Operations Manager

Auckland Council; New Zealand; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working

Extra leave option

Job summary

Auckland Council's Customer and Shared Services (CSS) division is seeking an experienced Operations Manager to join the CSS Executive Office. This pivotal role drives the delivery of key priorities and programmes, oversees performance and assurance, and partners with senior leaders to ensure outcomes align with long-term objectives.

You will lead strategic initiatives, shape an integrated work programme, and foster governance, assurance and capability uplift across the directorate, while

Qualifications

• Significant senior-level experience leading operational, strategic, customer, policy or service delivery functions.
• Proven success implementing transformation strategies.
• Strong analytical and strategic thinking capability.
• Ability to build trusted relationships and influence stakeholders.
• Experience establishing governance, performance and assurance frameworks.
• Understanding of local government environments.
• Experience engaging with Maori and supporting treaty-responsive outcomes.

Responsibilities

• Deliver strategic initiatives and develop transformation strategies across the directorate.
• Lead an integrated and prioritised work programme aligned to Long Term Plan objectives.
• Build strong partnerships with internal and external stakeholders.
• Identify performance improvement opportunities.
• Lead directorate-wide performance, reporting and assurance frameworks.
• Develop capability uplift initiatives and competency frameworks.
• Champion innovation and continuous improvement.

Skills

Strategic leadership

Operational leadership

Stakeholder management

Transformation experience

Analytical thinking

Governance frameworks

Maori engagement

Local government knowledge

Job description

• Ensure the successful delivery of key priorities and programmes
• Flexible working and option to purchase an extra week's leave

Auckland Council's Customer and Shared Services (CSS) division has an opportunity for an experienced Operations Manager to join the CSS Executive Office team. This is a pivotal leadership role responsible for ensuring the successful delivery of the Customer and Shared Services Directorate's key priorities and programmes, while driving continuous improvement across the division. You'll lead strategic initiatives, oversee performance and assurance frameworks, and work closely with senior leaders to ensure the directorate is focused, aligned and delivering outcomes that support Auckland Council's long-term objectives.

You could expect to work on:

• delivering strategic initiatives and developing transformation strategies across the directorate
• leading an integrated and prioritised work programme aligned to Long Term Plan objectives
• building strong partnerships with internal and external stakeholders
• identifying performance improvement opportunities
• leading directorate-wide performance, reporting and assurance frameworks
• developing capability uplift initiatives and competency frameworks
• championing innovation and continuous improvement

This role requires a highly experienced operational leader with a strong background in strategy execution, organisational performance, customer-focused service delivery and transformation. You have led teams within large, complex organisations.

We will be looking for specific experience with the key role requirements:

• significant senior-level experience leading operational, strategic, customer, policy or service delivery functions
• proven success implementing transformation strategies
• strong analytical and strategic thinking capability
• ability to build trusted relationships and influence stakeholders
• experience establishing governance, performance and assurance frameworks
• understanding of local government environments
• experience engaging with Maori and supporting treaty-responsive outcomes

We still encourage you to apply if you have some but not all these requirements.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.8 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

View a snapshot of some of our employee benefitsHERE

Applications close: Sunday, 16 August 2026

Find a copy of the position descriptionHERE

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.