Porter

Sofitel; Auckland; On-site; NZD 28,000 - 36,000; Full time

Benefits offered by this job

Discounted Food & Beverage

Accommodation Worldwide

Complimentary meals on shift

Parental Leave Scheme

Wellbeing initiatives

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour is seeking a guest‑facing team member to support Front Office and Housekeeping operations with a focus on impeccable service and attention to detail.

You will assist with arrival and departure procedures, guest requests, and maintain cleanliness across lobby and outlets while upholding luxury standards and safety. This role offers growth within a premium hospitality brand.

Qualifications

• Valid Full New Zealand Drivers Licence.
• Clean Driving History.
• Strong Presentation and organisation skills.
• Ability to work in the fast paced environment and be proactive.
• Previous hotel experience in Customer Service and/or Cleaning Experience is a bonus.

Responsibilities

• Assist in the day to day operations of the Front Office and Housekeeping department including greeting guests, assisting with cars, hotel doors, guest luggage, lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure messages and faxes are delivered with the utmost urgency.
• All guest property in storage, long or short term, documented and cared for.
• When guest report lost property take all relevant information and pass on to housekeeping.
• Maintain the cleanliness level of all hotel areas by cleaning the public areas (especially lobby and forecourt area) but including 7daily cleaning hotel outlets and facilities and conference spaces.
• Use and clean equipment with care, reporting any defective equipment as set in procedures manual.
• Ensure all corridors are free of trays, linen trolleys or cages.

Skills

Driver's Licence

Clean Driving History

Presentation & Organisation

Fast-paced environment

Customer Service experience

Job description

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of ’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor‑made to our guests

The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose:

Your purpose is to create a haven of luxury and comfort, where every guest feels the warmth of home wrapped in the elegance of premium hospitality. With care, attention to detail, and impeccable service, you transform each stay into a truly memorable and indulgent experience.

Job Description

• Assist in the day to day operations of the Front Office and Housekeeping department including greeting guests, assisting with cars, hotel doors, guest luggage, lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded. Assisting with arrival and departure procedures and upholding cleanliness standards of hotel outlets.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure messages and faxes are delivered with the utmost urgency.
• All guest property in storage, long or short term, documented and cared for.
• When guest report lost property take all relevant information and pass on to housekeeping.
• Maintain the cleanliness level of all hotel areas by cleaning the public areas (especially lobby and forecourt area) but including 7daily cleaning hotel outlets and facilities and conference spaces.
• Use and clean equipment with care, reporting any defective equipment as set in procedures manual.
• Ensure all corridors are free of trays, linen trolleys or cages.

Qualifications

• Valid Full New Zealand Drivers Licence
• Clean Driving History
• Strong Presentation and organisation skills
• Ability to work in the fast paced environment and be proactive
• Previous hotel experience in Customer Service and/or Cleaning Experience is a bonus

Additional Information

• Learn your Way - Access to Hero so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• After 12 months of service retrieve 1-night complimentary stay including breakfast!
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers
• Wellbeing initiatives
• Access to our Employee Assistance Program