Pools & Leisure: Customer Support Team Member (Part-Time)

Auckland Council; Auckland; On-site; NZD 34,000 - 48,000; Part time

Benefits offered by this job

KiwiSaver

Flexible working options

Employee benefits

Job summary

Auckland Council is seeking a permanent part-time Team Member in Customer Support at Moana Nui-a-Kiwa Pool and Leisure Centre, Auckland. You will support daily centre operations, welcome visitors, and promote programs across pools and leisure networks.

Applicants should have prior face-to-face customer service experience, cash handling skills, strong communication, and a willingness to learn. First Aid certification is required; other area qualifications may be needed.

Qualifications

• Previous face-to-face customer service experience.
• Cash handling and transaction processing experience.
• Strong communication skills with customers.
• Confidence using technology and digital applications.
• Understanding of te ao Māori, tikanga and diverse communities served.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Respond to inquiries and provide information about services and facilities.
• Process bookings, payments and transactions accurately.
• Promote services, programmes and facilities.
• Respond appropriately to incidents and emergencies.

Skills

Customer service

Cash handling

Communication

Tech/digital applications

Cultural awareness (Māori)

Job description

Auckland Council is seeking a permanent part-time Team Member in Customer Support at Moana Nui-a-Kiwa Pool and Leisure Centre, Auckland. You will support daily centre operations, welcome visitors, and promote programs across pools and leisure networks.

Applicants should have prior face-to-face customer service experience, cash handling skills, strong communication, and a willingness to learn. First Aid certification is required; other area qualifications may be needed.