Casual Learn-to-Swim & Customer Support Team Member

Auckland Council Group; Auckland; Hybrid; NZD 34,000 - 48,000; Part time

Benefits offered by this job

Free centre facilities

Career development

Job summary

Auckland Council's Birkenhead Pool and Leisure Centre is hiring a Casual Team Member to join the Learn-to-Swim and Customer Support team. You will work with a diverse community, helping people build swimming skills and enjoy a welcoming venue. This frontline role covers teaching Learn-to-Swim, delivering safe, engaging activities, handling bookings and enquiries, and supporting memberships.

No fixed roster, with shifts offered as available. Two-week training 8:00am–4:00pm, 12–22 Jan 2027.

Responsibilities

• Deliver Learn-to-Swim lessons while helping customers build skill and confidence in the water
• Provide exceptional customer service to visitors
• Support memberships with enrolments, retention and general enquiries
• Assist customers with bookings, appointments, and day-to-day administration and cash handling
• Support the wider team and centre operations to ensure a safe, welcoming experience

Job description

Auckland Council's Birkenhead Pool and Leisure Centre is hiring a Casual Team Member to join the Learn-to-Swim and Customer Support team. You will work with a diverse community, helping people build swimming skills and enjoy a welcoming venue. This frontline role covers teaching Learn-to-Swim, delivering safe, engaging activities, handling bookings and enquiries, and supporting memberships.

No fixed roster, with shifts offered as available. Two-week training 8:00am–4:00pm, 12–22 Jan 2027.