Part-Time Customer Support & Membership Champion

Auckland Council; Auckland; On-site; NZD 34,000 - 49,000; Part time

Benefits offered by this job

Free access to centre facilities

Career development opportunities

Job summary

Auckland Council’s Pools and Leisure department is hiring a Team Member to join the Customer Support team at Lloyd Elsmore Park Pool and Leisure Centre in Highland Park. This is a permanent, on-site, part-time position working 30 hours per week.

You will provide frontline customer service, assist with memberships and bookings, handle cash and admin tasks, and help create a welcoming, safe environment. The role offers development opportunities and access to centre facilities.

Qualifications

• Experience in customer service, ideally in a busy, customer-facing environment.
• Strong communication skills and the ability to respond to customer enquiries.
• Experience with administration, cash handling or membership systems.
• Basic computer skills and the ability to learn new systems and processes.
• Knowledge of health and safety practices and a commitment to providing an inclusive environment.
• First Aid Certificate is desirable.

Responsibilities

• Providing customer service to customers, community groups and visitors in a busy centre environment
• Supporting membership enrolments and retention across fitness and aquatic services
• Completing daily administration tasks, including cash handling
• Assisting with bookings, appointments and other centre operations
• Supporting the team to deliver a positive customer experience and maintain a safe, welcoming environment

Skills

Customer service

Communication skills

Administration

Cash handling

Membership systems

Basic computer skills

Health & safety

First Aid

Job description

Auckland Council’s Pools and Leisure department is hiring a Team Member to join the Customer Support team at Lloyd Elsmore Park Pool and Leisure Centre in Highland Park. This is a permanent, on-site, part-time position working 30 hours per week.

You will provide frontline customer service, assist with memberships and bookings, handle cash and admin tasks, and help create a welcoming, safe environment. The role offers development opportunities and access to centre facilities.