Casual Learn-to-Swim & Customer Support — Flexible Shifts

Auckland Council Group; North Shore; On-site; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Free centre facilities

Career development

Staff benefits

Job summary

A casual Team Member role at Birkenhead Pool and Leisure Centre is part of Auckland Council’s leisure services. You will help customers, deliver Learn-to-Swim activities, and support enrolments and bookings, while maintaining a welcoming environment for all visitors.

The position offers flexible shifts with no fixed roster and a two‑week training programme. A strong swimming ability and customer service mindset are essential, with training provided for additional duties.

Responsibilities

• Delivering fun, safe and engaging Learn-to-Swim lessons while supporting customers to build their skills and confidence in the water
• Providing exceptional customer service to our customers and visitors
• Supporting our diverse fitness and aquatic membership base with enrolments, retention and general enquiries
• Assisting customers with bookings and appointments, as well as completing day-to-day administration and cash handling
• Supporting the wider team and centre operations to provide a safe, welcoming and positive experience for our community

Job description

A casual Team Member role at Birkenhead Pool and Leisure Centre is part of Auckland Council’s leisure services. You will help customers, deliver Learn-to-Swim activities, and support enrolments and bookings, while maintaining a welcoming environment for all visitors.

The position offers flexible shifts with no fixed roster and a two‑week training programme. A strong swimming ability and customer service mindset are essential, with training provided for additional duties.