Casual Team Member - Birkenhead Pool and Leisure Centre

Auckland Council Group; North Shore; On-site; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Free centre facilities

Career development

Staff benefits

Job summary

A casual Team Member role at Birkenhead Pool and Leisure Centre is part of Auckland Council’s leisure services. You will help customers, deliver Learn-to-Swim activities, and support enrolments and bookings, while maintaining a welcoming environment for all visitors.

The position offers flexible shifts with no fixed roster and a two‑week training programme. A strong swimming ability and customer service mindset are essential, with training provided for additional duties.

Responsibilities

• Delivering fun, safe and engaging Learn-to-Swim lessons while supporting customers to build their skills and confidence in the water
• Providing exceptional customer service to our customers and visitors
• Supporting our diverse fitness and aquatic membership base with enrolments, retention and general enquiries
• Assisting customers with bookings and appointments, as well as completing day-to-day administration and cash handling
• Supporting the wider team and centre operations to provide a safe, welcoming and positive experience for our community

Job description

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Casual Team Member - Birkenhead Pool and Leisure Centre

• Help us get \"More Aucklanders more active, more often\"


• Enjoy free use of Centre facilities plus a range of other benefits


• Great development pathway and multiple opportunities within Auckland Council

Here at Auckland Council, our leisure centres play a key role in achieving our goal of making Auckland the most active city in the world. Right now, we’re looking for a Casual Team Member to join our Learn-to-Swim and Customer Support team at Birkenhead Pool and Leisure Centre.

This is a varied, customer-focused role where you’ll support our diverse community both in and out of the water. You’ll help customers develop their swimming skills and confidence while also providing friendly and efficient customer service to everyone who visits the centre.

In this frontline role, your responsibilities will include:

Delivering fun, safe and engaging Learn-to-Swim lessons while supporting customers to build their skills and confidence in the water

Providing exceptional customer service to our customers and visitors

Supporting our diverse fitness and aquatic membership base with enrolments, retention and general enquiries

Assisting customers with bookings and appointments, as well as completing day-to-day administration and cash handling

Supporting the wider team and centre operations to provide a safe, welcoming and positive experience for our community

This is a casual role with no fixed roster. You’ll have the flexibility to work shifts as they become available, based on the operational needs of the centre.

You will be required to attend a two‑week training programme, Monday to Friday from 8:00am to 4:00pm.

12th Jan - 22nd Jan 2027

This role involves spending extended periods in the water, working in a warm and humid pool environment, and regular exposure to chlorinated water.
We share this information so you can make an informed decision about your application. If you have any medical conditions, allergies, or sensitivities that may be affected, you’re welcome to let us know at any stage so we can have an open discussion and explore how we can best support you through the process.

You’ll have a love of the water, strong swimming ability and a passion for working with our diverse community. You’ll also bring exceptional customer service and communication skills, with the confidence to engage positively with children, families and other members of the public.

If you have a recognised swim teacher qualification or previous experience as a Swimming Instructor, that would be fantastic. However, this is not essential, as we’ll provide comprehensive training to help you develop the skills you need to succeed.

You’ll also need to be willing to complete First Aid training.

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there!

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

You can find the position description here : *Official role title is Team Member

Salary rate: $29.90/hr. *Please also note, our employer KiwiSaver contribution is additional to the base salary offered.

Applications close on 22nd November 2026

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting pre-empt to commencing employment.This position is also deemed a safety sensitive position and will require pre-employment drug testing.Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.