Team Member - Customer Support - Moana Nui-a-Kiwa Pool and Leisure Centre

Auckland Council; Auckland; On-site; NZD 34,000 - 48,000; Part time

Benefits offered by this job

KiwiSaver

Flexible working options

Employee benefits

Job summary

Auckland Council is seeking a permanent part-time Team Member in Customer Support at Moana Nui-a-Kiwa Pool and Leisure Centre, Auckland. You will support daily centre operations, welcome visitors, and promote programs across pools and leisure networks.

Applicants should have prior face-to-face customer service experience, cash handling skills, strong communication, and a willingness to learn. First Aid certification is required; other area qualifications may be needed.

Qualifications

• Previous face-to-face customer service experience.
• Cash handling and transaction processing experience.
• Strong communication skills with customers.
• Confidence using technology and digital applications.
• Understanding of te ao Māori, tikanga and diverse communities served.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Respond to inquiries and provide information about services and facilities.
• Process bookings, payments and transactions accurately.
• Promote services, programmes and facilities.
• Respond appropriately to incidents and emergencies.

Skills

Customer service

Cash handling

Communication

Tech/digital applications

Cultural awareness (Māori)

Job description

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Team Member - Customer Support - Moana Nui-a-Kiwa Pool and Leisure Centre

• Use your customer service skills to create welcoming and positive experiences for our customers
• Build your skills and explore development opportunities across our Pools and Leisure network

Join our Moana Nui-a-Kiwa Pool and Leisure Centre Customer Support team as a permanent part-time Team Member. This is a great opportunity to work as part of an ongoing team and develop your skills across our Pools and Leisure network.

Help Aucklanders be more active, more often!

Our Pools and Leisure centres are at the heart of our communities. They provide places for people to be active, learn new skills, connect with others and enjoy themselves.As a Team Member in Customer Support, you’ll help create safe, welcoming and enjoyable experiences for everyone who visits our centre.

Based at Moana Nui-a-Kiwa Pool and Leisure Centre, this permanent part-time role offers the opportunity to become an ongoing member of our team and support the day-to-day operation of the centre.

There are opportunities to work across Fitness, Aquatics and Learn-to-Swim, Customer Support, and Recreation. This role is a great opportunity to use your customer service skills, gain experience across different areas and continue developing your skills within our Pools and Leisure network.

You could expect to:

• Welcome customers and provide friendly, professional service.
• Respond to customer enquiries and provide information about our services and facilities.
• Process bookings, payments and transactions accurately.
• Promote our services, programmes, activities and facilities.
• Respond appropriately to customer needs, incidents and emergencies.

You will enjoy working with people and be comfortable working in a busy community environment. You will bring a customer-focused approach and a willingness to learn.

We are looking for:

• Previous face-to-face customer service experience.
• Cash handling and transaction processing experience.
• Strong communication skills and the ability to respond to customer enquiries and issues.
• Confidence using technology and digital applications.
• A willingness to take responsibility and contribute to a positive team environment.
• An understanding of and respect for te ao Māori, tikanga and the diverse communities we serve.

A current First Aid certificate is required for all Team Member positions. Depending on the area you work in, additional qualifications may be required, including PLPC for Aquatics, AUSTSWIM for Learn-to-Swim, REPs-recognised qualifications for Fitness, or relevant qualifications for Recreation. Auckland Council provides initial training to help you achieve required qualifications, with ongoing support available to maintain them.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city. We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE. Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei!:

Applications close: Sunday 15th November 2026

Hourly rate: $29.90 per hour

Our employer KiwiSaver contribution is additional to base salary offered.

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

** Please note: Applications are reviewed as they are received, and interviews may be held before the closing date. The advertisement may close early, so we encourage you to apply promptly.

The role is deemed safety-sensitive and will require a pre-employment drug and alcohol test prior to offer.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.