Operations Specialist

Marsh McLennan; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Job summary

Marsh McLennan is seeking a Graduate Operations Specialist to support our NZ broker network from the Christchurch office. You will handle administration and technical tasks across the end-to-end insurance lifecycle, ensuring accuracy, timeliness, and productive outcomes.

Ideal candidates have strong communication, numerical skills, and good organisation. Insurance knowledge is a plus, with 1–2 years of related experience being desirable. This is a full-time, office-based role in Christchurch.

Qualifications

• Strong written and verbal communication skills.
• Good numerical and data handling abilities.
• Excellent organization and time management to meet deadlines.
• Able to work in a team with internal stakeholders.
• Comfortable with technology and office systems.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Knowledge of insurance is a plus.

Responsibilities

• Support Client Facing Brokers with administration and technical tasks.
• Produce insurance policies and related documentation accurately and timely.
• Handle invoicing, records updates and premium funding documentation.
• Develop relationships with internal broker network.
• Liaise with underwriters as needed on behalf of the broker network.
• Collaborate with colleagues to achieve optimal client outcomes.

Skills

Clear communication

Numerical skills

Organization

Interpersonal skills

Tech savvy

Microsoft Office

Insurance knowledge

1-2 years insurance experience

Education

University degree / Diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in our Christchurch office.

As an Operations Specialist (Graduate), you will provide support to Client Facing Brokers in all aspects of administration and technical support through the accurate, efficient, and timely production of policies and related documentation. This role will demonstrate technical proficiency, responsible for completing a defined set of processes and tasks within the end-to-end insurance broking lifecycle, ensuring that processes and tasks assigned to them are completed seamlessly and in line with agreed standards of time to complete, accuracy and productivity.

We will count on you to:

• Responsible for the servicing of our NZ local businesses ensuring growth targets and service standards are met.
• Providing assistance in all aspects of client service to key internal stakeholders
• Delivering accurate, efficient, and timely Administration & Technical support – such as insurance placement documentation, invoicing, updating computer records and premium funding documentation
• Developing effective working relationships with our internal broker network
• Gaining exposure to the wider insurance industry via liaising with Underwriters on behalf of the broker network.
• Actively support and collaborate with colleagues at all levels to achieve the best outcomes for our clients and the Company.

What you need to have:

• Clear and concise oral and written communication skills
• Strong numerical skills
• Excellent organisation skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, and Excel
• Preferable with insurance knowledge

What makes you stand out:

• University degree, diploma, or equivalent work experience desirable
• Graduate or administrator with 1-2 years previous insurance or financial services experience preferred

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Marsh:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is a global leader in risk and strategy, operating across four businesses to support clients in 130 countries with over 85,000 colleagues.

Company size 10,001+ employees

Company type Public company

Total funding $11.2B Post IPO Debt