Platform Capability Lead - Salesforce & Client Management

Ministry of Social Development NZ; Wellington; On-site; NZD 150,000 - 230,000; Full time

Job summary

Ministry of Social Development NZ in Wellington seeks a Platform Capability Lead to drive the end-to-end delivery of the Client Management platform, with a strong emphasis on Salesforce and related technologies. You will shape strategy, roadmaps and investment priorities while leading delivery teams across complex transformation programs.

You will collaborate with business stakeholders, vendors and transformation partners to deliver scalable, customer-centred capabilities that align with MSD's

Qualifications

• Demonstrated success leading delivery across large, complex programmes, including planning, prioritisation, dependency management, and operational readiness
• Demonstrated people leadership, with proven ability to manage teams to deliver planned outcomes.
• Exceptional stakeholder management and relationship-building skills, with the ability to influence and collaborate effectively across senior business, technology, and programme leadership teams
• Experience working with Salesforce delivery partners, vendors, and suppliers to achieve successful outcomes and maximise value
• Ability to balance strategic delivery with operational stability and continuous improvement
• Knowledge and experience with Salesforce is a requirement for the role; however, our platform capabilities in and of themselves are not technology -specific.

Responsibilities

• Lead end-to-end delivery of platform initiatives, ensuring reliable and secure services
• Develop and evolve platform strategy, capability roadmaps, and investment priorities aligned with business and transformation objectives
• Champion strong delivery and operational practices, proactively manage risks and dependencies, and enable successful delivery within complex programme environments
• Ensure platform solutions are secure, compliant, scalable, and aligned with enterprise architecture and Salesforce best practices
• Build and maintain strong relationships across Technology, business stakeholders, and vendors
• Lead and develop a high-performing team, ensuring effective workforce planning, capability development, and delivery performance

Job description

Ministry of Social Development NZ in Wellington seeks a Platform Capability Lead to drive the end-to-end delivery of the Client Management platform, with a strong emphasis on Salesforce and related technologies. You will shape strategy, roadmaps and investment priorities while leading delivery teams across complex transformation programs.

You will collaborate with business stakeholders, vendors and transformation partners to deliver scalable, customer-centred capabilities that align with MSD's