Platform Capability Lead - Client Management | Wellington | Permanent

Ministry of Social Development NZ; Wellington; On-site; NZD 150,000 - 230,000; Full time

Job summary

Ministry of Social Development NZ in Wellington seeks a Platform Capability Lead to drive the end-to-end delivery of the Client Management platform, with a strong emphasis on Salesforce and related technologies. You will shape strategy, roadmaps and investment priorities while leading delivery teams across complex transformation programs.

You will collaborate with business stakeholders, vendors and transformation partners to deliver scalable, customer-centred capabilities that align with MSD's

Qualifications

• Demonstrated success leading delivery across large, complex programmes, including planning, prioritisation, dependency management, and operational readiness
• Demonstrated people leadership, with proven ability to manage teams to deliver planned outcomes.
• Exceptional stakeholder management and relationship-building skills, with the ability to influence and collaborate effectively across senior business, technology, and programme leadership teams
• Experience working with Salesforce delivery partners, vendors, and suppliers to achieve successful outcomes and maximise value
• Ability to balance strategic delivery with operational stability and continuous improvement
• Knowledge and experience with Salesforce is a requirement for the role; however, our platform capabilities in and of themselves are not technology -specific.

Responsibilities

• Lead end-to-end delivery of platform initiatives, ensuring reliable and secure services
• Develop and evolve platform strategy, capability roadmaps, and investment priorities aligned with business and transformation objectives
• Champion strong delivery and operational practices, proactively manage risks and dependencies, and enable successful delivery within complex programme environments
• Ensure platform solutions are secure, compliant, scalable, and aligned with enterprise architecture and Salesforce best practices
• Build and maintain strong relationships across Technology, business stakeholders, and vendors
• Lead and develop a high-performing team, ensuring effective workforce planning, capability development, and delivery performance

Job description

Platform Capability Lead - Client Management | Wellington | Permanent

Ministry of Social Development NZ – Wellington, North Island

• Lead the strategic direction and delivery of a critical technology platform and capability
• Drive innovation through transformation and modern DevSecOps and platform engineering practices
• Partner across business and technology teams to deliver outcomes within a significant transformation environment
• Shape platform investment to simplify and modernise systems, and improve outcomes for New Zealanders

Join a high-impact leadership role within IST where you will own the end-to-end delivery, strategy, and performance of a key platform.

Our Technology group provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.

We're driving a once in a lifetime transformation of services for New Zealanders. The group is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.

About the role | Mō te tūnga

As Platform Capability Lead, you'll be accountable for key elements of the strategic direction, delivery, and ongoing evolution of MSD's Client Management capability, with a strong focus on Salesforce and associated technologies. Working within a complex transformation landscape, you'll quickly build an understanding of programme priorities, business outcomes, and technology dependencies to ensure successful delivery of platform initiatives.

You will bring together delivery teams, business stakeholders, vendors, and transformation partners to deliver capability that is customer-centred, scalable, and aligned with MSD's strategic objectives.

You'll work with teams and delivery partners to deliver business value, maintain critical services, and enhance the client management services with an emphasis on supporting our Salesforce platform. Success in this role will require a strong delivery mindset, the ability to navigate large-scale transformation challenges, and exceptional stakeholder engagement skills across technology and business domains.

Key responsibilities include:

• Lead end-to-end delivery of platform initiatives, ensuring reliable and secure services
• Develop and evolve platform strategy, capability roadmaps, and investment priorities aligned with business and transformation objectives
• Champion strong delivery and operational practices, proactively manage risks and dependencies, and enable successful delivery within complex programme environments
• Ensure platform solutions are secure, compliant, scalable, and aligned with enterprise architecture and Salesforce best practices
• Build and maintain strong relationships across Technology, business stakeholders, and vendors
• Lead and develop a high-performing team, ensuring effective workforce planning, capability development, and delivery performance

We're committed to creating a workplace that reflects the communities we serve. We welcome applications from people of all backgrounds, cultures, and experiences. Diverse perspectives strengthen our mahi, and we value the unique contributions everyone brings to the team.

Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.

• Demonstrated success leading delivery across large, complex programmes, including planning, prioritisation, dependency management, and operational readiness
• Demonstrated people leadership, with proven ability to manage teams to deliver planned outcomes.
• Exceptional stakeholder management and relationship-building skills, with the ability to influence and collaborate effectively across senior business, technology, and programme leadership teams
• Experience working with Salesforce delivery partners, vendors, and suppliers to achieve successful outcomes and maximise value
• Ability to balance strategic delivery with operational stability and continuous improvement
• Knowledge and experience with Salesforce is a requirement for the role; however, our platform capabilities in and of themselves are not technology -specific.

A salary offer will be based on the preferred candidates skills and experience and our team relativities.

Tuesday 22 September 2026.

The Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.