Pet Insurance Claims Specialist — Fast, Fair, Caring

Southern Cross Community Healthcare; Hamilton; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Five days wellbeing leave

Health insurance

Life insurance

Parental leave benefits

Workplace wellbeing programme

Volunteer day participation

Job summary

Southern Cross Community Healthcare – Hamilton is seeking a Claims Assessor to join our claims assessing team. You will analyse claims and decide coverage, delivering fair, accurate outcomes for our pet insurance customers.

We value a proactive, detail‑oriented approach, teamwork, and the ability to work in a fast‑paced, agile environment. This full‑time role offers the chance to contribute to great customer service and pet care in Hamilton.

Qualifications

• Experience in a role requiring judgement calls and decisions.
• Eye for detail with ability to double check work for accuracy.
• Interest in processes and policy standards.
• Confidentiality and professional demeanour essential.

Responsibilities

• Analysing claims and deciding whether they are covered by our policies.
• Delivering fair, accurate outcomes for customers.
• Supporting a world class service through a decisive, fact-based approach.
• Maintaining a rapid claims turnaround time.

Skills

Decision making

Attention to detail

Empathetic approach

Team player

Job description

Southern Cross Community Healthcare – Hamilton is seeking a Claims Assessor to join our claims assessing team. You will analyse claims and decide coverage, delivering fair, accurate outcomes for our pet insurance customers.

We value a proactive, detail‑oriented approach, teamwork, and the ability to work in a fast‑paced, agile environment. This full‑time role offers the chance to contribute to great customer service and pet care in Hamilton.