Pet Insurance Claims Specialist

Southern Cross Health Insurance; Hamilton; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Wellbeing leave

Life insurance

Parental leave benefits

Workplace wellbeing programme

Job summary

Southern Cross Health Insurance in Hamilton is seeking a Claims Assessor to join our pet-insurance claims team. You will assess claims, determine coverage, and deliver accurate outcomes with speed and empathy.

You will thrive in an agile, collaborative environment, maintain confidentiality, and build strong relationships across departments while helping pets and their families.

If you are detail-focused, decisive, and enjoy improving processes, we'd love to hear from you.

Qualifications

• Experience in a similar role with decision-making.
• Attention to detail and accuracy.
• Interest in processes and policy standards.
• Fair, empathetic and logical decision-making.
• Team player who works collaboratively.

Responsibilities

• Analysing claims to determine policy coverage.
• Delivering fair, accurate outcomes for customers.
• Supporting a world-class service with a fact-based approach.
• Maintaining a rapid claims turnaround time.
• Developing skills to contribute to the business strategy.
• Showing passion for care of customers and their pets.

Skills

Decision making

Attention to detail

Policy standards

Confidentiality

Team player

Agile mindset

Adaptable

Relationship building

Initiative

Process improvement

Tools

None

Job description

Southern Cross Health Insurance in Hamilton is seeking a Claims Assessor to join our pet-insurance claims team. You will assess claims, determine coverage, and deliver accurate outcomes with speed and empathy.

You will thrive in an agile, collaborative environment, maintain confidentiality, and build strong relationships across departments while helping pets and their families.

If you are detail-focused, decisive, and enjoy improving processes, we'd love to hear from you.