Pet Insurance Claims Specialist – Fast & Fair Decisions

Southern Cross Medical Care Society; Hamilton; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance + discounts on pet &amp

Parental leave

Wellbeing programme

Flexi leave

Volunteer day

Diversity networks

Job summary

Southern Cross Health Insurance in Hamilton is seeking Claims Assessors to evaluate pet insurance claims and determine coverage decisions. You will apply policy rules with attention to detail, ensure fair outcomes for customers, and support a high-velocity claims process. A proactive, confidential, and collaborative approach is essential.

Join a values-driven team focused on quality, development, and delivering outstanding customer experiences for pets and their families.

Qualifications

• Experience in a similar role with judgement calls.
• Eye for detail and accuracy in work.
• Ability to maintain confidentiality in all dealings.
• Collaborative mindset and strong teamwork.
• Flexible, agile approach to changing priorities.

Responsibilities

• Analyze claims and decide coverage under policies.
• Deliver timely, fair outcomes for customers.
• Support high-quality service with a fact-based approach.
• Maintain rapid claims turnaround and continuous improvement.
• Develop personal skills and contribute to business strategy.

Skills

Decision making

Attention to detail

Confidentiality

Team collaboration

Agile mindset

Job description

Southern Cross Health Insurance in Hamilton is seeking Claims Assessors to evaluate pet insurance claims and determine coverage decisions. You will apply policy rules with attention to detail, ensure fair outcomes for customers, and support a high-velocity claims process. A proactive, confidential, and collaborative approach is essential.

Join a values-driven team focused on quality, development, and delivering outstanding customer experiences for pets and their families.