Pet Claims Assessor - Fast, Detail‑Driven & Caring

Southern Cross Health Society; Hamilton; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance

Parental leave

Financial wellbeing support

Workplace wellbeing programme

Flexi leave

Volunteer day

Job summary

Southern Cross Health Society in Hamilton, Waikato, is seeking a Claims Assessor to join our claims assessing team. You will analyse claims and determine coverage based on policies, delivering fair and accurate outcomes for our customers and their pets.

Join a proud, diverse team and bring attention to detail, decision-making ability, and an empathetic, collaborative approach in a fast-paced environment focused on rapid claims turnaround and exceptional service.

Qualifications

• Experience in a similar claims role with decision-making duties.
• Strong attention to detail and accuracy.
• Interest in defined policy standards and processes.
• Empathetic, fair and logical decision-maker.
• Organised, resilient team player with collaborative mindset.
• Confidential handling of information and initiative.
• Ability to build relationships across the organisation.

Responsibilities

• Assess claims and decide coverage based on policies.
• Deliver fair, accurate outcomes for customers and pets.
• Support a world-class service with a decisive, fact-based approach.
• Maintain rapid claims turnaround while upholding quality.
• Invest in personal development to contribute to business strategy.

Skills

Attention to detail

Decision making

Empathetic approach

Team player

Agile mindset

Confidentiality

Relationship building

Job description

Southern Cross Health Society in Hamilton, Waikato, is seeking a Claims Assessor to join our claims assessing team. You will analyse claims and determine coverage based on policies, delivering fair and accurate outcomes for our customers and their pets.

Join a proud, diverse team and bring attention to detail, decision-making ability, and an empathetic, collaborative approach in a fast-paced environment focused on rapid claims turnaround and exceptional service.