Claims Assessor

Southern Cross Health Society; Hamilton; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance

Parental leave

Financial wellbeing support

Workplace wellbeing programme

Flexi leave

Volunteer day

Job summary

Southern Cross Health Society in Hamilton, Waikato, is seeking a Claims Assessor to join our claims assessing team. You will analyse claims and determine coverage based on policies, delivering fair and accurate outcomes for our customers and their pets.

Join a proud, diverse team and bring attention to detail, decision-making ability, and an empathetic, collaborative approach in a fast-paced environment focused on rapid claims turnaround and exceptional service.

Qualifications

• Experience in a similar claims role with decision-making duties.
• Strong attention to detail and accuracy.
• Interest in defined policy standards and processes.
• Empathetic, fair and logical decision-maker.
• Organised, resilient team player with collaborative mindset.
• Confidential handling of information and initiative.
• Ability to build relationships across the organisation.

Responsibilities

• Assess claims and decide coverage based on policies.
• Deliver fair, accurate outcomes for customers and pets.
• Support a world-class service with a decisive, fact-based approach.
• Maintain rapid claims turnaround while upholding quality.
• Invest in personal development to contribute to business strategy.

Skills

Attention to detail

Decision making

Empathetic approach

Team player

Agile mindset

Confidentiality

Relationship building

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Southern Cross Health Society - Hamilton, North Island

We're on a mission to protect the pet life andboost the quality time we have with our furry friends. Whether that's boredom busters, tips and tricks for staying healthy, or helping them stay safe from harm. We're with you to help your pets live their best pet lives for longer.

We pride ourselves on giving our customers, and their pets, the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment and be passionate about growing within your role.

We are looking for Claims Assessor superstars to join our claims assessing team in Hamilton, Waikato.

You will have a professional and proactive nature, coupled with strong attention to detail that enables you to make strong decisions.

You will assess claims and support our customers with their pets by:

Analysing claims and deciding whether they are covered by our policies

Delivering operational excellence by achieving fair, accurate outcomes for our customers

Supporting a world class service for our customers through a decisive and fact-based approach

Working at pace to maintain a rapid claims turnaround time

Investing in your personal development to build skills and contribute towards our business strategy

Having a real passion for the care of our customers and their pets

What we are looking for:

Experience in a similar role where decision-making and judgement calls are made

An eye for detail, with the focus to double check work to ensure accuracy

An interest in processes and supporting defined policy standards

A fair, empathetic and logical approach to making decisions

A team member who is organised and able to work in a resilient way

A team player with the ability to work collaboratively with individuals and departments

An agile mindset along with a flexible and adaptive work ethic

Ability to maintain confidentiality in all dealings

Develop effective relationships across the organisation with all levels of employees

Shows initiative and takes responsibility for own actions

Seeks opportunities to improve work proceduresand processes

Most of all a lover of all pets big or small

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you'll love working with us.

We know that it is our team's culture and wellbeing that will drive us forward. That's why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to - and rewarded for - living well.

Southern Cross employee benefits include:

Five days ofwellbeing leaveper year

Health insurancefor you and your immediatewhānau

Life insurancecover and discounts onpet and travel insurance

Extraparental leave benefitsandfinancial wellbeingsupport

Participate in ourworkplace wellbeing programme.

That's not all. Need more time to study, volunteer or support your whānau? You'll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.