Performance Partner

Switched On Group; Havelock North; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Free medical insurance

Learning and development opportunities

Employee recognition programmes

Job summary

Switched On Group seeks a Performance Partner to manage relationships with subcontractors and key stakeholders across the region. You will drive compliance, onboard contractors, and monitor performance against KPIs while inspecting work and resolving issues before they escalate.

You’ll work in the field, not at a desk, building trust, guiding teams, and turning conversations into practical improvements with strong communication and judgement.

Qualifications

• Experience managing contractors, suppliers, or quality processes.
• Ability to influence a wide range of stakeholders and interpret data to drive improvements.
• Strong communication skills and a practical, solutions-focused approach.

Responsibilities

• Manage relationships with subcontractors and key regional stakeholders.
• Oversee onboarding, inductions and contractor compliance requirements.
• Monitor performance against contractual obligations, quality standards and KPIs.

Skills

Contractor management

Stakeholder management

Performance improvement

Data interpretation

Communication

Job description

Switched On Housing works alongside Kāinga Ora to maintain and improve homes, helping ensure whānau have places to live that are warm, safe and fit for purpose. We are proud to be part of Kā te Rama Switched On Group and are committed to creating positive outcomes for the communities we serve.

The strength of our trade network is one of the reasons we consistently deliver for our customers. As Performance Partner, you will be responsible for supporting, challenging and developing those relationships. You will work closely with contractors, operational teams and leaders to drive high standards of workmanship, service delivery and compliance across the region.

This isn't a desk bound role. You will spend time out in the field, meeting with trade partners, inspecting completed work, reviewing performance and helping resolve issues before they become problems. You will be the link between expectations and execution, making sure our partners are equipped to deliver quality outcomes every day.

Sound judgement is a must along with strong communication skills and the confidence to have direct conversations when performance falls short. Equally important is the ability to recognise opportunity, build trust and help people improve.

About us

At Switched On Group, we are committed to enhancing people's environments. From housing maintenance and refurbishment projects to construction and community focused services, the work we do makes a real difference across Aotearoa.

Kā te Rama Switched On Group exists to enhance environments for whānau, businesses and communities across Aotearoa and has been helping whānau live well for more than 40 years. As one of the key Maintenance Partners on the Te Mahi Ngātahi contract, Switched On Housing works with Kāinga Ora to help ensure homes are safe, warm, dry and comfortable.

Our teams support communities from Tairāwhiti-Gisborne to Waitaha-Canterbury, delivering maintenance, repairs and housing improvements every day. We are committed to creating positive outcomes for our customers, communities and kaimahi.

What you will be doing

• Managing relationships with subcontractors and key stakeholders across the region
• Supporting onboarding, inductions and contractor compliance requirements
• Monitoring performance against contractual obligations, quality standards and KPIs
• Completing site inspections and quality audits of completed work
• Working alongside contractors to identify issues and implement practical improvements
• Providing guidance and training on systems, processes and expectations
• Maintaining contractor records and assurance documentation
• Analysing performance data and reporting on trends, risks and opportunities
• Supporting trade capacity planning to ensure the right coverage is in place across the region

What We are Looking For

You know how to build productive working relationships and aren't afraid to hold people accountable when standards aren't being met.

You may come from contractor management, construction, housing, maintenance, quality assurance or operational performance. What's most important is your ability to work with people, spot opportunities for improvement and turn conversations into action.

You will bring:

• Experience managing contractors, suppliers, operational performance or quality processes
• The ability to influence and build credibility with a wide range of stakeholders
• Strong organisational skills and the ability to juggle competing priorities
• Confidence interpreting data and using insights to improve performance
• A practical, solutions focused approach
• Clear communication skills, both written and verbal
• Knowledge of the construction, maintenance or housing sector would be an advantage
• A commitment to continuous improvement and doing things well

Why Join Us?

We are serious about looking after our people and creating an environment where they can do their best work.

In return, you will receive:

• Free medical insurance
• On going learning and development opportunities
• Employee recognition programmes
• A vehicle for work use, including travel to and from the office
• A supportive team culture built on collaboration, trust and respect
• The opportunity to make a visible impact in a role where your work genuinely matters