Housing Support Manager

Kaingaora; New Zealand; On-site; NZD 70,000 - 98,000; Full time

Job summary

Kāinga Ora - Homes and Communities in Mangere, Auckland, seeks a Housing Support Manager to work with customers and whānau, building meaningful relationships to meet housing and wellbeing needs. You will travel within the region to visit homes and engage with stakeholders to keep services aligned with customer needs.

You will support tenants with rent arrears and contribute to a collaborative, outcomes-focused team culture that transforms communities.

Qualifications

• Knowledge of the Residential Tenancy Act and how it applies to housing support.
• Ability to relate to customers from diverse backgrounds with respect and empathy.
• Capacity to de-escalate highly emotional situations and solve problems.
• Comfort learning new tools and systems quickly in a dynamic environment.
• Strong written and verbal communication with stakeholders and tenants.
• Experience working with Māori and Pasifika communities is an advantage.

Responsibilities

• Support customers to meet housing and wellbeing needs and sustain stability.
• Build enduring relationships with customers and whānau in the Mangere/Auckland region.
• Travel across the region to visit Kāinga Ora homes and attend meetings.
• Assist tenants with rent arrears and debt recovery processes.

Skills

Residential Tenancy Act knowledge

Relationship building

De-escalation skills

Critical thinking

Time management

Communication skills

Technology literacy

Cultural awareness (Māori & Pasifika)

Job description

• Support our customers to achieve housing and social stability
• Be a part of a diverse and high performing team in the Mangere area of Auckland
• Permanent Opportunity Available

As a Housing Support Manager based in Mangere, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well. You will be skilled in holding difficult and courageous conversations with our customers and stakeholders when the situation demands.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. This means that you will travel long distances in and around the region.

You will also be required to work with our tenants on rent arrears and debt collection/recovery.

If you have the ability to build strong relationships, have courageous conversations and have a genuine desire to transform our communities, then we would love to hear from you.

Here's what you will bring to the role:

• You'll have knowledge and experience in the application of the Residential Tenancy Act
• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues
• You will have the ability to think critically, adapt quickly and manage competing priorities in a fast-changing environement
• You'll be comfortable and skilled to work on rent arrears and debt recovery
• You'll be technically savvy and able to quickly learn new tools and systems
• Experience in the tenancy, emergency or social housing space will be an advantage
• We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika
• You will have excellent written and verbal communication skills

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Whanake – Be Bold

Applications close on Monday 21 September 2026 at 11:55pm.

As part of our commitment to supporting employees through organisational change, affected Kāinga Ora employees will be considered for vacancies in the first instance.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you.