Housing Support Manager

New Zealand Government; Manukau; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Range of insurances

Career development

Job summary

Kāinga Ora - Homes and Communities is seeking a Housing Support Manager in Mangere. You will work directly with customers and their whānau to ensure housing stability and wellbeing, building lasting relationships and delivering tailored support services.

The role involves visiting homes, engaging with stakeholders, and occasionally managing rent arrears and debt recovery. You will need strong communication, resiliency in difficult conversations, and the ability to travel regionally to support

Qualifications

• Knowledge and experience in applying the Residential Tenancy Act.
• Natural relationship-builder with customers from diverse backgrounds.
• Skilled at de-escalating highly emotional situations and conversations.
• Able to think critically, adapt quickly and manage competing priorities.
• Comfortable working on rent arrears and debt recovery.
• Technically savvy and quick to learn new tools and systems.
• Experience in tenancy, emergency or social housing is an advantage.

Responsibilities

• Manage a portfolio of customers and whānau, building enriching, enduring relationships.
• Visit Kāinga Ora homes and attend meetings with stakeholders to tailor support services.
• Travel long distances within the region as required to support customers.
• Support customers with housing and wellbeing needs and assist with rent arrears and debt recovery.

Skills

Residential Tenancy Act knowledge

Relationship-building

De-escalation

Critical thinking

Adaptability

Prioritisation

Rent arrears & debt recovery

Learning new tools

Job description

Support our customers to achieve housing and social stability

Te whiwhinga mahi - Our opportunity

Permanent Opportunity Available

As a Housing Support Manager based in Mangere, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time. You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well. You will be skilled in holding difficult and courageous conversations with our customers and stakeholders when the situation demands. You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. This means that you will travel long distances in and around the region. You will also be required to work with our tenants on rent arrears and debt collection/recovery.

Ngā pūmanawatanga ōu - What you will bring

• You’ll have knowledge and experience in the application of the Residential Tenancy Act
• You’ll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life
• You’ll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues
• You will have the ability to think critically, adapt quickly and manage competing priorities in a fast-changing environement
• You will be comfortable and skilled to work on rent arrears and debt recovery
• You will be technically savvy and able to quickly learn new tools and systems
• Experience in the tenancy, emergency or social housing space will be an advantage

We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs. Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika. You will have excellent written and verbal communication skills.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold
• Tūhono mai - Join us

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

If you don’t tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you.

Applications close on Monday 21 September 2026 at 11:55pm.