Passenger Services Manager — Airport Operations & Safety

Menzies Aviation; Christchurch; On-site; NZD 85,000 - 125,000; Full time

Job summary

PlaneBiz 2015 Limited, partly owned by Menzies Aviation, operates across multiple airports including Christchurch. We are seeking a Passenger Services Manager to lead the Christchurch operation, manage customer relationships, and ensure safety, compliance and service excellence.

You will drive performance, develop your team and continuously improve processes in a fast-paced airport environment. Your leadership will influence daily operations, disruption management, budgeting, and stakeholder

Qualifications

• Proven experience leading large teams in a busy operational environment.
• Excellent communication and customer service focus.
• Able to manage budgets and resources.

Responsibilities

• Lead passenger services operations and manage customer relationships.
• Develop the team and drive continuous improvement in operations.
• Ensure safety, compliance and service standards are met.
• Coordinate with airport stakeholders and industry partners.

Skills

Leadership

People management

Customer focus

Budget management

Safety & compliance

Communication

Stakeholder management

Job description

PlaneBiz 2015 Limited, partly owned by Menzies Aviation, operates across multiple airports including Christchurch. We are seeking a Passenger Services Manager to lead the Christchurch operation, manage customer relationships, and ensure safety, compliance and service excellence.

You will drive performance, develop your team and continuously improve processes in a fast-paced airport environment. Your leadership will influence daily operations, disruption management, budgeting, and stakeholder