Parts Correspondent

TDX Limited; Tauranga; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Company bonus

Onsite parking

Discounts on retail products

Life insurance

Discounted medical insurance

Career growth

Job summary

TDX Limited in Tauranga, New Zealand, is seeking a Parts Correspondent to support customers, manage orders, provide product information and ensure accurate parts delivery.

Reporting to the Parts Manager, you will interpret inquiries, process purchase orders, coordinate dispatch, and uphold high service standards to ensure customers receive the right part on time.

Qualifications

• Previous experience in a parts department or similar customer-focused role.
• Strong attention to detail and excellent organisational skills.
• The ability to manage multiple tasks and meet deadlines.
• Confidence using computer systems, including Microsoft Office.
• A positive and enthusiastic attitude with a willingness to learn.
• The ability to work both independently and as part of a team.

Responsibilities

• Provide face-to-face, over the phone and email support and advice to our customers to ensure they receive the right part, at the right price, at the right time and place.
• Interpret & process incoming purchase orders for efficient dispatch
• Coordinate the dispatch of customer orders within an acceptable time frame, ensuring all documentation requirements are met
• Be committed to providing a quality service to internal and external customers and suppliers

Skills

Parts department experience

Attention to detail

Multitasking

MS Office

Positive attitude

Team player

Job description

Supportive Team | Training provided | Weekly pay | Company bonus | Onsite parking

Be part of a business that goes above and beyond to deliver for our customers

If you’re organised, customer-focused, and passionate about parts, this is a great opportunity to join TDX as a Parts Correspondent. You’ll play an important role supporting customers, managing orders, providing product information, and ensuring parts solutions are delivered efficiently and accurately.

Who are we?

TDX is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is recognised as the market leader for sales and service of construction equipment. We service our highly valued customers in the civil, forestry, construction, mining and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Lubricants, Fuchs Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to combining world‑class experience with local know-how.

The role:

Reporting to the Parts Manager, you will be responsible for supporting our customers and internal teams by ensuring, enquiries are interpreted appropriately,orders are processed accurately, parts are available when required, and customers receive the highest level of service.

Responsibilities include:

• Provide face-to-face, over the phone and email support and advice to our customers to ensure they receive the right part, at the right price, at the right time and place.
• Interpret & process incoming purchase orders for efficient dispatch
• Coordinate the dispatch of customer orders within an acceptable time frame, ensuring all documentation requirements are met
• Be committed to providing a quality service to internal and external customers and suppliers

What’s in it for you?

• Supportive and friendly team environment with ongoing training and development opportunities
• Weekly pay, company bonus, onsite parking, and discounts on retail products
• Life insurance and discounted medical insurance
• Opportunities to grow your career with a market‑leading New Zealand‑owned business

At TDX, we are passionate about supporting our people and creating a workplace where everyone can succeed. You’ll be part of a team that works together, values each other’s contribution, and is committed to delivering the best possible customer experience every time.

You will ideally have:

• Previous experience in a parts department or similar customer‑focused role
• Strong attention to detail and excellent organisational skills
• The ability to manage multiple tasks and meet deadlines
• Confidence using computer systems, including Microsoft Office
• A positive and enthusiastic attitude with a willingness to learn
• The ability to work both independently and as part of a team

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like‑minded people who want to be a part of our future.

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.