Part-Time Member Teller: Impactful, Customer-Driven Banking

American Eagle Financial Credit Union; Auckland; Hybrid; NZD 26,000 - 46,000; Part time

Job summary

American Eagle Financial Credit Union is seeking a Part-Time Teller/Member Account Representative to warmly welcome members, answer questions, and guide them toward appropriate financial solutions. The role emphasizes service, empathy, and a solutions-oriented approach in a fast-paced branch setting.

Responsibilities include handling transactions, balancing end-of-day, and promoting digital tools while engaging with the community. Prior customer service experience and a HS diploma are preferred.

Qualifications

• Minimum of one year in a customer service role
• High School Diploma or GED required, with preference for demonstrated qualifications
• Ability to meet qualifications without strict duration emphasis

Responsibilities

• Provide courteous member service in person and over the phone to build trust
• Actively listen to member needs and offer accurate, thoughtful responses
• Make sales referrals and suggest self-service options to improve the member experience
• Process transactions accurately and balance end-of-day and adhere to security procedures
• Represent the credit union at community events and participate in volunteer activities

Skills

Service oriented

Empathetic

Solutions minded

Reliable & flexible

Education

High School Diploma/GED

Job description

American Eagle Financial Credit Union is seeking a Part-Time Teller/Member Account Representative to warmly welcome members, answer questions, and guide them toward appropriate financial solutions. The role emphasizes service, empathy, and a solutions-oriented approach in a fast-paced branch setting.

Responsibilities include handling transactions, balancing end-of-day, and promoting digital tools while engaging with the community. Prior customer service experience and a HS diploma are preferred.