Part-Time Front Office Manager — Guest Experience Lead

Minorinternational; Wellington; On-site; NZD 45,000 - 50,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Experiences

Health & banking benefits

Generous leave

Job summary

Minor Hotels is seeking an experienced Front Office Manager for Oaks Wellington Hotel. You will lead the front office team to deliver exceptional guest experiences, oversee check‑in/check‑out, and maintain service standards.

Your role includes staffing, budgeting, and supporting recruitment while ensuring accurate guest accounts and daily reporting. The position is full‑time with minimum hours of 30 per week, based at 89 Courtenay Place, Wellington.

Qualifications

• Minimum 3+ years' experience at a supervisor level within a hotel or resort environment.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• A passion for delivering exceptional, pro-active customer service.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effective manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Skills

People management

Customer service

Communication

Job description

Minor Hotels is seeking an experienced Front Office Manager for Oaks Wellington Hotel. You will lead the front office team to deliver exceptional guest experiences, oversee check‑in/check‑out, and maintain service standards.

Your role includes staffing, budgeting, and supporting recruitment while ensuring accurate guest accounts and daily reporting. The position is full‑time with minimum hours of 30 per week, based at 89 Courtenay Place, Wellington.