Outpatient Services Reception & Admin Specialist

New Zealand Government; Dunedin; Hybrid; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Southern is seeking a Receptionist Administrator to support the Dunedin Hospital outpatient services. This full-time, permanent role focuses on front-desk reception, patient flow and responsive administrative tasks in a busy clinical environment.

You will greet visitors, answer inquiries by phone, email and messages, assist with self-check-in kiosks, load referrals, and keep paperwork scanned and filed accurately, contributing to smooth patient care and

Qualifications

• Previous customer service or reception experience
• Knowledge of office systems
• Be a strong written and verbal communicator
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Be a touch typist with a typing speed above 65 words per minute
• Have a strong attention to detail
• Be respectful of the privacy of individuals when dealing with personal information

Responsibilities

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone, email and digital task lists, monitored and acted upon within expected timeframes
• Process patient arrivals promptly in the patient queue management system
• Support patients to use self-check-in kiosks and associated technologies
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks

Skills

Customer service

Reception experience

Office systems

Written and verbal communication

Microsoft Word, Excel and Outlook

Typing speed 65 wpm

Attention to detail

Privacy compliance

Tools

Microsoft Word

Excel

Outlook

Job description

Health New Zealand | Te Whatu Ora Southern is seeking a Receptionist Administrator to support the Dunedin Hospital outpatient services. This full-time, permanent role focuses on front-desk reception, patient flow and responsive administrative tasks in a busy clinical environment.

You will greet visitors, answer inquiries by phone, email and messages, assist with self-check-in kiosks, load referrals, and keep paperwork scanned and filed accurately, contributing to smooth patient care and