Overnight Hotel Lead: Guest Experience & Night Audit

CGR Services; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Accor Academy

Daily staff meals on duty

Parental Leave Scheme

Rewards and recognition incentives

Worldwide career progression withinAcc

Job summary

CGR Services is seeking an experienced Night Manager to lead our overnight hotel operations. As the senior manager on duty during the night shift, you will oversee guest services, security, and the night audit process, ensuring smooth, safe, and memorable stays.

You will lead the Front Office and Night teams, coordinate with Housekeeping, Reservations, Finance and Engineering, and handle escalations with a calm, professional approach while maintaining service standards and financial accuracy.

Qualifications

• Experience as Night Manager or senior Front Office leader.
• Strong knowledge of hotel operations and guest service.
• Experience with Opera PMS highly regarded.
• Proficient in Outlook and Microsoft Office.
• First Aid Certificate preferred.
• Excellent communication and problem-solving skills.
• Proven ability to lead, coach, and motivate teams.
• Attention to detail and financial accuracy.
• Flexibility to work overnight, weekends and public holidays.
• Calm, professional approach when managing incidents and guest concerns.

Responsibilities

• Lead and support the Front Office and Night team during overnight operations.
• Ensure the smooth running of the hotel while acting as the Manager on Duty.
• Complete and oversee the nightly audit and revenue reconciliation processes.
• Handle guest enquiries, requests, and escalations professionally and efficiently.
• Maintain the safety and security of guests, team members, and property.
• Coordinate responses to emergencies and incidents when required.
• Drive exceptional guest satisfaction and uphold service standards.
• Work closely with Housekeeping, Reservations, Finance, Engineering, and Revenue Management.

Skills

Leadership

Guest service

Problem solving

Communication

Team coaching

Attention to detail

Overnight shift

Tools

Opera PMS

Microsoft Outlook

Microsoft Office

Job description

CGR Services is seeking an experienced Night Manager to lead our overnight hotel operations. As the senior manager on duty during the night shift, you will oversee guest services, security, and the night audit process, ensuring smooth, safe, and memorable stays.

You will lead the Front Office and Night teams, coordinate with Housekeeping, Reservations, Finance and Engineering, and handle escalations with a calm, professional approach while maintaining service standards and financial accuracy.