Outpatient Services Coordinator (Part-Time)

Health New Zealand - Te Whatu Ora - Southern; Wellington; Hybrid; NZD 30,000 - 47,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Patient Administrator to support patients from referral through discharge at Wellington Hospital, across CCDHB sites, on a Monday–Friday roster, up to 20 hours per week between 7:30 and 17:30.

You will provide quality reception services, liaise with clinical teams, and manage bookings to minimize waiting times while ensuring patient information is accurately recorded in the Patient Management System and follow up on missed appointments.

Qualifications

• Able to deal with ambiguity and manage uncertainty in busy environments.
• Strong time management and ability to meet deadlines.
• Able to work independently and take initiative.
• Self-motivated and self-aware in a collaborative setting.
• Experience working with diverse cultures and communities.
• Excellent communication skills with patients, families and staff.
• Knowledge of the Privacy Act and confidentiality requirements.

Responsibilities

• Provide quality, customer-focused reception services to patients attending clinics or making enquiries.
• Liaise with clinical teams to support the patient journey and strengthen relationships.
• Ensure booking protocols are followed to minimize waiting times and maintain flow.
• Review patient information in the Patient Management System and follow up on missed appointments.

Skills

Able to deal with ambiguity

Effective time management

Independence

Self-motivation

Cultural awareness

Excellent communication

Privacy knowledge

Job description

Health New Zealand | Te Whatu Ora is seeking a Patient Administrator to support patients from referral through discharge at Wellington Hospital, across CCDHB sites, on a Monday–Friday roster, up to 20 hours per week between 7:30 and 17:30.

You will provide quality reception services, liaise with clinical teams, and manage bookings to minimize waiting times while ensuring patient information is accurately recorded in the Patient Management System and follow up on missed appointments.