Outpatient Patient Experience Administrator

Wellington Hospital; Wellington; On-site; NZD 30,000 - 39,000; Part time

Job summary

Health New Zealand | Te Whatu Ora Wellington Hospital is seeking a Patient Administrator to support the patient journey from referral to discharge across CCDHB sites, on a Monday–Friday roster up to 20 hours per week.

Based in Wellington, you will provide quality, customer-focused reception services, liaise with clinical teams, ensure booking protocols are followed, minimise waiting times, and maintain patient information in the management system.

Qualifications

• Ability to work in an environment of uncertainty.
• Strong time management to meet delivery of commitments.
• Ability to work independently and take initiative.
• Self-motivated and self-aware team member.
• Experience working with cultures other than one’s own.
• Excellent communication with patients, families and team members.
• Knowledge of the Privacy Act and confidentiality obligations.

Responsibilities

• Provide quality, customer-focused reception services to patients attending clinics or making phone enquiries.
• Ensure booking protocols are followed to minimise waiting times.
• Liaise with clinical teams to support patient journeys and strengthen relationships.
• Follow up with services for patients who have missed appointments and update records in the Patient Management System.

Skills

Ambiguity handling

Time management

Independent worker

Self-motivated

Cultural awareness

Excellent communication

Privacy act knowledge

Job description

Health New Zealand | Te Whatu Ora Wellington Hospital is seeking a Patient Administrator to support the patient journey from referral to discharge across CCDHB sites, on a Monday–Friday roster up to 20 hours per week.

Based in Wellington, you will provide quality, customer-focused reception services, liaise with clinical teams, ensure booking protocols are followed, minimise waiting times, and maintain patient information in the management system.