Outpatient Administrator

North Island - Wellington Wellington Central; Wellington; On-site; NZD 24,000 - 36,000; Part time

Job summary

Health New Zealand | Te Whatu Ora at Wellington Hospital is seeking a patient administrator to support the patient journey from referral to discharge. The role covers clinics across CCDHB on a Monday–Friday roster, up to 20 hours per week, with hours from 7:30 to 17:30.

You will ensure quality, customer-focused reception, liaise with clinical teams, manage bookings to minimise waiting times, and review patient information in the management system, following up on missed appointments.

Qualifications

• Ability to work in an environment of uncertainty and manage risk.
• Strong time management and reliability.
• Ability to work independently and stay self-motivated.
• Experience engaging with diverse cultures.
• Excellent communication with the public and team, including distressed individuals.
• Knowledge of the Privacy Act and confidentiality legislation.

Responsibilities

• Provide quality, customer-focused reception services for patients attending clinics or making phone inquiries.
• Liaise with clinical teams and strengthen clinical and non-clinical relationships to support the patient journey.
• Ensure booking protocols are followed to minimise waiting times and review patient information in the Patient Management System.
• Follow up with services for patients who have missed appointments to ensure continuity of care.

Skills

Ambiguity management

Time management

Independent working

Self-motivation

Cultural sensitivity

Effective communication

Privacy and confidentiality knowledge

Job description

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We are seeking a Patient Administrator which supports a patient's journey from referral to a CCDHB treatment provider, right through to discharge. This role is based in the Wellington Hospital but supports all three sites in the Capital & Coast District Health Board, on a roster Monday - Friday, working up to 20 hours per week between hours of 7.30 - 17.30.

You will be responsible for ensuring quality, customer focused reception services are provided to our patients attending clinics and or making phone enquiries. You will liaise with our clinical teams and strengthen clinical and non-clinical relationships to provide the very best patient journey.

Additionally, you will be responsible for maintaining the smooth running of our services, ensuring that booking protocols are followed and adhered to in order to keep waiting times to a minimum, reviewing the patient information recorded in our Patient Management System and following up with services for their patients who have missed appointments.

About the Team/Service Location

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.

The Outpatient Reception and Community Health teams provide high quality, efficient and effective administration support to our clinical teams within CCDHB which enables them to focus on patient care.

About you

• Able to deal with ambiguity - is able to work in an environment of uncertainty; can comfortably handle risk and uncertainty
• Effective time management skills and ability to meet delivery of commitment.
• Able to work independently
• Self‑motivated and self‑aware
• Exposure in working with cultures other than their own
• Excellent communication skills with an ability to communicate with members of the team or the public including those who are distressed or angry.
• Knowledge of the Privacy Act and other legislation protecting confidentiality

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

Job details

Job Reference:

Job Reference: SS156-26

Location:

North Island - Wellington - Wellington Central

Job type:

Expertise:

Non-clinical - Administration - Administration