Outpatient Scheduling Team Lead

New Zealand Government; Northland; On-site; NZD 80,000 - 100,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Whangārei is seeking a Team Leader for Outpatient Scheduling Services. You will provide day-to-day leadership to Booking Clerks, manage rosters and workloads, and drive improvements in clerical processes to support patients and clinicians.

You will collaborate with the Service Manager Hospital Administration Services, focusing on using scheduling reports and performance indicators to prioritise work and deliver timely, effective services.

Qualifications

• Proven experience as a Booking Clerk with scheduling knowledge.
• Demonstrated leadership, guiding and developing staff.
• Strong communication across clinical and admin teams.
• Ability to use data to drive service improvements.

Responsibilities

• Lead Booking Clerks and provide daily direction.
• Manage rosters, coverage and workloads.
• Support staff development and operational needs.
• Identify opportunities for service improvement and new clerical processes.
• Use scheduling reports and KPI data to prioritise work.

Skills

Booking Clerk experience

Leadership

Scheduling expertise

Relationship management

Data/reporting familiarity

Tools

Patient administration systems

Reporting tools

Job description

Health New Zealand | Te Whatu Ora in Whangārei is seeking a Team Leader for Outpatient Scheduling Services. You will provide day-to-day leadership to Booking Clerks, manage rosters and workloads, and drive improvements in clerical processes to support patients and clinicians.

You will collaborate with the Service Manager Hospital Administration Services, focusing on using scheduling reports and performance indicators to prioritise work and deliver timely, effective services.