Team Leader - Outpatient Scheduling

New Zealand Government; Northland; On-site; NZD 80,000 - 100,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Whangārei is seeking a Team Leader for Outpatient Scheduling Services. You will provide day-to-day leadership to Booking Clerks, manage rosters and workloads, and drive improvements in clerical processes to support patients and clinicians.

You will collaborate with the Service Manager Hospital Administration Services, focusing on using scheduling reports and performance indicators to prioritise work and deliver timely, effective services.

Qualifications

• Proven experience as a Booking Clerk with scheduling knowledge.
• Demonstrated leadership, guiding and developing staff.
• Strong communication across clinical and admin teams.
• Ability to use data to drive service improvements.

Responsibilities

• Lead Booking Clerks and provide daily direction.
• Manage rosters, coverage and workloads.
• Support staff development and operational needs.
• Identify opportunities for service improvement and new clerical processes.
• Use scheduling reports and KPI data to prioritise work.

Skills

Booking Clerk experience

Leadership

Scheduling expertise

Relationship management

Data/reporting familiarity

Tools

Patient administration systems

Reporting tools

Job description

Internal applicants currently employed by Health New Zealand3x permanent, full-time roles based in WhangāreiTake the next step in your career by leading and developing a booking team, improving outpatient scheduling processes and helping deliver timely, effective services for patients and cliniciansHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Team Leader within Outpatient Scheduling Services, you will provide day-to-day leadership, direction and support to Booking Clerks, helping the team deliver accurate and effective administrative services. You will manage rosters and service coverage, balance workloads and priorities, support staff development, and respond to immediate operational requirements. Working closely with the Service Manager Hospital Administration Services, you will identify opportunities for service improvement and support the introduction of new clerical processes, systems and ways of working. You will also use scheduling reports and Elective Service Performance Indicator information to help the team prioritise work and meet service requirements. Click here to view the position description.

About the Team/Service/Location

Our team supports Outpatient services across Te Tai Tokerau, providing essential administrative coordination for patients and clinicians. This role works closely with the Service Manager Hospital Administration Services, outpatient leadership, administration teams, clinicians and other internal services. This role also builds effective relationships with patients and whānau, primary care providers, external agencies and regional booking and administration teams. For more information on living and working in Northland click here

About you

You will be an experienced Booking Clerk who is ready to take the next step into a leadership role. You will bring a practical, solutions-focused approach, strong relationship management skills, and a commitment to delivering excellent outcomes for patients, clinicians and colleagues.

• Proven experience as a Booking Clerk with a strong understanding of patient administration and scheduling processes
• Demonstrated leadership skills, with the ability to guide, support and develop team members
• Excellent communication and relationship-building skills, with the confidence to work effectively across clinical and administrative teams
• Strong problem-solving abilities and the capacity to balance competing priorities in a busy operational environment
• Experience using patient administration systems and reporting tools, with the ability to use data to support service delivery and continuous improvement

Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.