Outpatient Administrator

North Island - Wellington Wellington Central; Upper Hutt; On-site; NZD 73,000 - 85,000; Full time

Job summary

Health New Zealand | Te Whatu Ora, Wellington, is seeking Outpatient Administrators for six-month fixed-term and casual roles to support patient registration, scheduling, and front-line reception across Capital, Coast and Hutt Valley sites.

You will manage referrals, coordinate first specialist assessments and provide a responsive patient enquiry service, including after-hours reminders. The role requires flexibility across hours and sites.

Responsibilities

• Manage registration, referral lists, templates and scheduling of first specialist assessment.
• Provide central patient enquiry service for rescheduling or cancelling appointments and general information.
• Outbound call reminders to patients in the evenings as part of initiatives.
• Provide front line customer service at the main atrium reception for patients attending clinics or admissions.
• Support the Team Leader to design new processes and participate in quality improvement across the District Capital, Coast and Hutt Valley.

Job description

Location:Wellington Kenepuru and Hutt Valley Hospitals

Contract:Fixed Term (Full Time) and Casual

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We have exciting opportunities for Outpatient Administrators to join our team, with both a six-month fixed-term position and casual roles available.

The Outpatient Administration Team covers a wide range of key tasks ranging from managing all processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact. Providing a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit. Providing an outbound call reminding service to patients in the evenings as part of initiatives. Providing front line customer service at the main atrium reception, providing quality, and customer focussed reception service to patients attending clinics, patient admissions or making any type of enquiry.

As our next Outpatient Administrator, you will provide a patient focussed registration and booking service to patients, general practitioners and outpatients departments. Support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley.

This position operates Monday to Sunday between 7:30am and 8:00pm, and flexibility to work across these hours is essential.

The salary range for this role is $73,476 to $84,754 (pro rata), depending on experience.

About the Team/Service Location

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. Service is within the Booking Centre, that covers, Radiology Schedulers/admin, Booking Centre schedulers, CMU schedulers and FoH. Main base is Capital Coast Wellington, required to work across other sites if and when required, Hutt Valley and Kenepuru.

About you

• Ability to take ownership accountability and responsibility for the role.
• Ability to maintain patient and office confidentiality in line with the Privacy Act
• Previous knowledge of patient management systems is desirable
• Previous experience in a health environment is desirable
• Integrity and fairness
• Interacting with people
• Professionalism
• Customer Service - including Front Line
• Internal and external customer focused
• Time management
• A good understanding of the English language

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

Job details

Job Reference:

Job Reference: SS151-26

Location:

North Island - Wellington - Hutt Valley

North Island - Wellington - Porirua

North Island - Wellington - Wellington Central

Job type:

Job type: Casual

Expertise:

Non-clinical - Administration - Administration