Outpatient Admin Specialist – Part-Time (21hrs/wk)

Canterbury District Health Board; Christchurch; On-site; NZD 30,000 - 47,000; Part time

Job summary

Canterbury District Health Board in Christchurch is seeking a dedicated Administrator to join the Allied Health Outpatients team at Burwood Hospital. You will support front-of-house duties, patient flow, and outpatient bookings, ensuring confidentiality and timely service.

As part of the Administration and Clerical Pay Equity settlement, the role is aligned with National Band 4/Profile 4A. Strong Microsoft Office skills and health administration experience are essential for success in this role.

Qualifications

• Excellent customer service skills with a people-focused approach.
• Technically savvy with the ability to quickly learn new applications/systems.
• Strong organizational, time management, and problem-solving skills.
• Ability to achieve accuracy and maintain attention to detail.
• Capacity to meet deadlines and work unsupervised.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• High level of written and verbal communication skills.
• Demonstrated perceptiveness and proactive approach in an administrative role.
• Broad administrative experience in a health-related field.
• Knowledge of basic medical terminology.
• Familiarity with the public hospital system, including patient administration systems.
• Awareness of cultural diversity in patient care

Responsibilities

• Undertaking front of house duties including warmly greeting patients and visitors, updating patient demographics, and ensuring confidentiality.
• Maintaining smooth patient flow and manage time effectively to prioritize and fulfil competing demands.
• Patient confidentiality and privacy is maintained at all times
• Manage outpatient bookings according to Waitaha Canterbury guidelines, including handling referrals, scheduling appointments, and minimizing cancellations.
• Referral letters and e-referral letters are managed as per our guidelines.
• Ensure accurate coding and data entry for reporting and service planning purposes.

Skills

Customer service

Tech savvy

Organizational skills

Time management

Problem solving

Attention to detail

Independent work

MS Office

Communication skills

Proactive approach

Health admin experience

Medical terminology

Hospital administration systems

Cultural awareness

Job description

Canterbury District Health Board in Christchurch is seeking a dedicated Administrator to join the Allied Health Outpatients team at Burwood Hospital. You will support front-of-house duties, patient flow, and outpatient bookings, ensuring confidentiality and timely service.

As part of the Administration and Clerical Pay Equity settlement, the role is aligned with National Band 4/Profile 4A. Strong Microsoft Office skills and health administration experience are essential for success in this role.