Outbound Parts & Service Advisor

Brandt Tractor; Masterton District; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Training opportunities

Employee discounts

Positive work environment

Job summary

Brandt Tractor is seeking an Outbound Customer Support Adviser at our Masterton branch. You will contact existing and potential customers to discuss Brandt parts, maintenance, and repair services, aiming to meet sales targets and build lasting relationships.

You will need 5+ years in heavy equipment sales, strong communication skills, and CRM proficiency. A valid driver’s license and willingness to travel within the territory are required.

Qualifications

• 5+ years of sales experience in heavy equipment
• Experience in outbound customer service/telemarketing or sales roles
• Strong knowledge of agricultural equipment parts and services
• Excellent communication and interpersonal skills
• Ability to build reports and maintain positive customer relationships
• Results-driven with sales targets focus
• Proficiency with CRM systems
• Ability to travel within territory and work flexible hours

Responsibilities

• Outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services
• Meet and exceed sales targets and KPIs for parts and service sales
• Assist customers in identifying parts and service needs accurately
• Provide detailed information on Brandt parts, pricing, and service options
• Collaborate with service team to schedule appointments and allocate resources
• Advise customers on routine maintenance and appropriate services
• Maintain accurate customer interactions, orders, and service history in CRM
• Follow up with customers to ensure satisfaction and build lasting relationships
• Stay updated on Brandt product releases, service offerings and industry trends

Skills

Outbound sales

CRM proficiency

Communication

Territory planning

Relationship building

Education

High school diploma or equivalent

Heavy equipment industry training or certification (plus)

Tools

CRM software

Job description

Brandt Tractor is seeking an Outbound Customer Support Adviser at our Masterton branch. You will contact existing and potential customers to discuss Brandt parts, maintenance, and repair services, aiming to meet sales targets and build lasting relationships.

You will need 5+ years in heavy equipment sales, strong communication skills, and CRM proficiency. A valid driver’s license and willingness to travel within the territory are required.