Outbound Customer Success Advisor - Heavy Equipment

Brandt Tractor; Rotorua; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and commission structure.

Company vehicle & tools of trade.

Ongoing training and professional development opportunities.

Positive and supportive work environment.

Employee discounts on service and Brandt products.

Job summary

Brandt Tractor is seeking a proactive Outbound Customer Support Adviser to join our Rotorua branch. In this role, you will support customers in the Bay of Plenty by providing information on parts and services, making outbound calls, and ensuring excellent customer experiences. We're looking for someone with extensive sales experience in the heavy equipment industry and strong communication skills. If you're passionate about agriculture equipment and customer service, we invite you to apply.

Qualifications

• 5+ years of previous sales experience in the heavy equipment industry.
• Strong knowledge of agriculture equipment parts and services.
• Ability to build rapport and maintain positive relationships with customers.

Responsibilities

• Conduct outbound calls to offer information on Brandt parts and services.
• Meet and exceed sales targets and key performance indicators (KPIs).
• Maintain accurate customer interactions and service history records.

Skills

Communication

Customer Service

Sales

Interpersonal Skills

Time Management

Organizational Skills

Education

High school diploma or equivalent

Heavy equipment industry technical training or Certification

Tools

CRM Software

Job description

Brandt Tractor is seeking a proactive Outbound Customer Support Adviser to join our Rotorua branch. In this role, you will support customers in the Bay of Plenty by providing information on parts and services, making outbound calls, and ensuring excellent customer experiences. We're looking for someone with extensive sales experience in the heavy equipment industry and strong communication skills. If you're passionate about agriculture equipment and customer service, we invite you to apply.