Operations Team Member - Huntly

Fletcher Building Limited; New Zealand; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Staff-buying privileges

Development opportunities within the F

Employee Education Fund

Health & Wellbeing initiatives

Job summary

Fletcher Building Limited is seeking a customer-focused, hands-on team player for the PlaceMakers Huntly branch. You will alternate between showroom/trade counter duties and yard operations, delivering excellent service from enquiry to loading and dispatch.

The role is permanent, full-time (40 hours/week), Tue–Sat, with tasks ranging from product advice to loading goods and promoting in-store promotions. Forklift licence is desirable.

Qualifications

• Proven experience in customer service and/or retail sales.
• Positive, can-do attitude with willingness to learn.
• Confident communicating with customers indoors and outdoors.
• Basic computer and numeracy skills; forklift licence or willingness to obtain one.

Responsibilities

• Provide exceptional service at trade counter and showroom.
• Build relationships with trade and retail customers.
• Process sales and support showroom growth.
• Merchandise products and support in-store promotions.
• Assist with returns, repairs and enquiries.
• Support yard and drive-thru operations: picking, packing and loading.
• Load/unload goods and ensure accuracy of orders.
• Monitor inventory and stock movements.
• Maintain a clean, safe showroom and yard.

Skills

Customer service

Retail sales

Communication

Teamwork

Attention to detail

Forklift operation

Problem solving

Tools

POS system

Inventory software

Job description

We’re looking for a customer-focused, all-round team player to join our PlaceMakers Huntly branch in a dual role supporting both our Showroom/Trade counter and Yard & Drive-Thru operations.

As the first point of contact for many of our customers, you’ll be at the heart of the branch providing expert support, building strong relationships, and ensuring every customer has a seamless experience from enquiry through to loading and dispatch.

This is a hands-on, fast-paced role where no two days are the same. You’ll move between assisting customers in the showroom, processing trade sales, and supporting the yard team with picking and loading orders keeping our customers moving and their jobs on track.

What your day-to-day will include

• Providing exceptional service at the trade counter and showroom, offering product advice and solutions
• Building strong relationships with trade and retail customers, understanding their needs and timelines
• Processing sales and supporting the growth of the showroom/trade counter
• Merchandising products and supporting in-store promotions
• Assisting with customer returns, repairs, and enquiries
• Supporting yard & drive-thru operations- picking, packing, and loading products safely and efficiently
• Loading/unloading goods and ensuring orders are accurate and secure
• Monitoring inventory, cycle counts, and stock movements
• Maintaining a clean, safe, and well-organised showroom and yard
• Contributing to a positive team culture and strong health & safety practices

This is a permanent, full-time role (40 hours per week), working Tuesday - Saturday

About You

You’re someone who thrives on variety, enjoys being hands-on, and takes pride in delivering great customer experiences. You’re just as comfortable talking through product solutions as you are getting stuck in out in the yard.

We’re looking for:

• Proven experience in customer service and/or retail sales
• A strong sales focus with the ability to build rapport quickly
• A positive, can-do attitude and willingness to learn
• Confidence working both indoors and outdoors in a physical role
• Good communication, organisation, and attention to detail
• Basic computer and numeracy skills
• Building or trade product knowledge (advantageous)
• A forklift licence (or willingness to obtain one)
• A commitment to teamwork, safety, and doing things right

• Competitive hourly rate & Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program
• Be part of a diverse and inclusive team

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don't quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.