Operations Team Member – Whangarei

PlaceMakers; Northland; On-site; NZD 34,440 - 48,216; Full time

Benefits offered by this job

Competitive hourly rate

Staff-buying privileges

Genuine development opportunities

Health & wellbeing initiatives

Job summary

PlaceMakers is looking for a reliable team player for a customer service role in Whangarei. You will serve customers in the Yard & Drive Thru and assist at the Trade Counter while preparing orders for dispatch.

This permanent full-time role requires a strong focus on customer satisfaction, teamwork, and the ability to manage physical tasks. Employees enjoy competitive rates, staff-buying privileges, and genuine development opportunities.

Qualifications

• Proven experience in a customer service role in retail sales or warehouse environment.
• Full New Zealand driver’s licence essential; forklift licence an advantage.

Responsibilities

• Serve customers in the Yard & Drive Thru and the Trade Counter area.
• Prepare customer orders for dispatch.
• Process sales at the trade counter.
• Pull orders and load goods onto customer vehicles.
• Cycle count, stock, and rotate products.

Skills

Organised and reliable

Customer-focused

Physically fit

Strong interpersonal skills

Motivated and self-driven

Confident with computers

Job description

Role Overview

This is a varied role working across the branch that will see you involved in serving customers in the Yard & Drive Thru and the Trade Counter area. As well as getting customer order ready for dispatch. Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service. Process sales at our trade counter and assist customers with any returns or repairs. Pull orders to get them ready for delivery and load goods onto customer vehicles. Assist as directed to ensure an efficient warehouse is maintained. Cycle counting, stocking and rotating products on shelves.

This is a permanent full‑time role, offering 42.5 hours a week. Working Monday to Friday with one rostered Saturday every 3 weeks. Based out of our Whangarei branch.

Responsibilities

• Serve customers in the Yard & Drive Thru and the Trade Counter area.
• Prepare customer orders for dispatch.
• Provide a cheerful smile and exceptional service to trades, businesses and homeowners.
• Process sales at the trade counter and assist customers with returns or repairs.
• Pull orders, prepare for delivery and load goods onto customer vehicles.
• Assist as directed to maintain an efficient warehouse.
• Cycle count, stock and rotate products on shelves.

Pre‑Employment Checks

Pre‑employment checks including references, medical, drug test and a criminal background check are required, as well as the legal right to work in New Zealand indefinitely.

About You / Qualifications

• Organised and reliable team player who enjoys working in a close‑knit team.
• Customer‑focused with an outgoing attitude and strong work ethic.
• Flexible to work across multiple departments in one day.
• Proven experience in a customer service role in retail sales or warehouse environment.
• Physically fit, capable of manual handling and heavy lifting, with solid health and safety values.
• Strong interpersonal skills and ability to build rapport with customers.
• Motivated, self‑driven, able to work proactively, independently and under pressure.
• Confident with computers and can learn new systems.
• Full New Zealand driver’s licence essential; forklift licence an advantage.

Benefits

• Competitive hourly rate & staff‑buying privileges.
• Genuine development opportunities within the wider Fletcher Building Group.
• Employment Education Fund.
• Health & wellbeing initiatives including an Employee Assistance Program.
• Being part of a diverse and inclusive team.

Equal Opportunity Employer

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.