Operations Support Specialist: Field & Systems Enablement

DKSH; Auckland; On-site; NZD 60,000 - 75,000; Full time

Job summary

DKSH is seeking a Specialist, Operations Support in Auckland to ensure field operations run smoothly and provide high-quality operational and administrative support across resourcing, systems, data accuracy, and communications. You will support field teams, maintain CRM/SAP/Exceedra data, coordinate trade spend activities and prepare PSI reports while organizing meetings and travel logistics.

A collaborative, detail-oriented professional with strong communication and adaptability will thrive in

Qualifications

• Strong organisational capability with ability to manage competing priorities.
• Excellent communication skills to engage with field teams, stakeholders and partners.
• Technical proficiency in Microsoft Office; experience with SAP, CRM systems, Exceedra, Power BI, CTM or GAPIM is an advantage.
• Problem-solving mindset with proactive issue resolution and continuous improvement.
• Collaborative, able to build relationships across Field, Sales, Finance, Insights & Analytics, and Client Services.
• Adaptability and resilience to thrive in a fast-moving environment.

Responsibilities

• Field Support — Respond to field queries, coordinate resourcing, support CRM survey setup, assist with in-store issue resolution, and manage payroll and travel submissions.
• Systems & Data Management — Maintain CRM, SAP, SharePoint, GAPIM, CTM, Compass and Exceedra accuracy; process pricing updates, invoices and purchase orders; ensure master data integrity.
• Trade Spend Coordination — Load, actualise and adjust trade spend activities; provide reporting and insights; work closely with Sales, Field, Finance and Insights teams to ensure one source of truth.
• Operational Administration — Manage shared inboxes, support seasonal order processes, coordinate procurement and office activities, produce PSI reports, and prepare trade communications.
• Meeting & Event Coordination — Organise internal meetings, prepare agendas, manage logistics, coordinate travel, and distribute minutes.

Skills

Organisational ability

Communication

Problem-solving mindset

Collaboration

Adaptability

Tools

Microsoft Office

SAP

CRM systems

Exceedra

Power BI

CTM

GAPIM

Job description

DKSH is seeking a Specialist, Operations Support in Auckland to ensure field operations run smoothly and provide high-quality operational and administrative support across resourcing, systems, data accuracy, and communications. You will support field teams, maintain CRM/SAP/Exceedra data, coordinate trade spend activities and prepare PSI reports while organizing meetings and travel logistics.

A collaborative, detail-oriented professional with strong communication and adaptability will thrive in