Operations Manager Patient Transfer Services

Hato Hone St John; New Zealand; On-site; NZD 110,000 - 140,000; Full time

Job summary

Hato Hone St John seeks an experienced Health Services Operations Manager to drive operational excellence across Health Services and Patient Transfer Services in a defined region. You will report to the National Operations Manager Patient Transfer Services and ensure contractual obligations are met through strong leadership and rigorous planning.

You will lead staff performance, rostering, and service delivery while building robust internal and external partnerships.

Qualifications

• Must demonstrate ability to focus on operational detail and execute strategy.
• Proven track record in achieving operational goals and performance plans.
• Ability to motivate and inspire others and foster a positive work culture.

Responsibilities

• Lead and oversee roster planning and service delivery across Health Services and Patient Transfer Services.
• Support staff performance and development; manage staff at scale.
• Foster collaborative relationships with internal teams and external partners; ensure continuity of operations.
• Embed Te Tiriti o Waitangi principles and promote health, safety and wellbeing initiatives.

Skills

Operational planning

Team leadership

Stakeholder management

Health & safety

Job description

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Operations Manager Patient Transfer Services

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

The Health Services Operations Manager is responsible for delivering operational excellence across Health Services and Patient Transfer Services within a defined geographical area. Reporting to the National Operations Manager Patient Transfer Services, the role ensures strategic goals and contractual obligations are met through strong leadership, stakeholder engagement, resource management, and a commitment to continuous improvement.

The manager leads and supports staff performance and development, oversees roster planning and service delivery, fosters collaborative relationships with both internal teams and external partners, and contributes to business continuity planning. The position also plays a key role in embedding Te Tiriti o Waitangi principles and promoting health, safety, and wellbeing initiatives.

Qualifications

Ko wai koe - About you:

We are seeking a strong team player with proven abilities to manage numerous and often competing priorities. A role model with a can-do attitude focused on achieving great results. Positive flexibility and willingness to go that extra mile to meet the requirements of the role would go a long way.

To be successful in this role, you must demonstrate:

• Ability to focus on operational detail and execute strategy
• Skills and experience in achieving operational goals and performance plans
• Ability to successfully motivate and inspire others
• Build and maintain positive internal and external stakeholder relationships
• Experience and ability to foster a positive open work culture across the organisation

Additional Information

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.