Operations Manager Patient Transfer Services

Hato Hone St John; Hamilton; On-site; NZD 110,000 - 150,000; Full time

Job summary

Hato Hone St John seeks an Operations Manager for Patient Transfer Services to drive operational excellence across Health Services in a defined region. You will report to the National Operations Manager Patient Transfer Services and lead staff performance, planning and service delivery to meet contractual obligations.

The role focuses on stakeholder engagement, resource management and continuous improvement, with emphasis on Te Tiriti o Waitangi, health, safety and wellbeing within the team and

Qualifications

• Proven leadership experience in health services or similar complex operations.

Responsibilities

• Deliver operational excellence across Health Services and Patient Transfer Services within a defined area.
• Lead staff performance and development, oversee roster planning and service delivery.
• Foster collaboration with internal teams and external partners to support continuity of operations.
• Embed Te Tiriti o Waitangi principles and promote health, safety and wellbeing initiatives.

Skills

Leadership

Stakeholder engagement

Roster planning

Service delivery

Job description

Operations Manager Patient Transfer Services

• Full-time
• Contract Type: Permanent Full Time

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

The Health Services Operations Manager is responsible for delivering operational excellence across Health Services and Patient Transfer Services within a defined geographical area. Reporting to the National Operations Manager Patient Transfer Services, the role ensures strategic goals and contractual obligations are met through strong leadership, stakeholder engagement, resource management, and a commitment to continuous improvement.

The manager leads and supports staff performance and development, oversees roster planning and service delivery, fosters collaborative relationships with both internal teams and external partners, and contributes to business continuity planning. The position also plays a key role in embedding Te Tiriti o Waitangi principles and promoting health, safety, and wellbeing initiatives.

Ko wai koe - About you:

We are seeking a strong team player with proven abilities to manage numerous and often competing priorities. A role model with a can-do attitude focused on achieving great results. Positive flexibility and willingness to go that extra mile to meet the requirements of the role would go a long way.

To be successful in this role, you must demonstrate:

• Ability to focus on operational detail and execute strategy
• Skills and experience in achieving operational goals and performance plans
• Ability to successfully motivate and inspire others
• Build and maintain positive internal and external stakeholder relationships
• Experience and ability to foster a positive open work culture across the organisation

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.