Operations Manager - Main Centres

Cross Country Rentals; Auckland; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Discounts with Group of companies &amp

Career development

Job summary

Cross Country Rentals at Auckland Airport seeks an experienced Operations Manager to lead our branch performance across Auckland, Christchurch, and Queenstown. You will drive service quality, ensure consistent product delivery and foster a strong service culture across the main centres.

Based at our Auckland Airport branch with regular travel to other sites, you will develop Rental Managers, manage budgets and KPI performance, and drive continuous improvement across our fleet and safety

Qualifications

• Strong multi-site operational leadership experience, ideally within rentals, transport, or service-based industry.
• Excellent communication skills and the ability to influence at all levels.
• A calm, organised, and solutions‑focused approach under pressure.
• Strong people leadership capability with a positive and supportive style.
• Commercial awareness, balancing service quality, cost, and compliance.
• A proven track record of delivering against objectives and KPIs.
• A clean, NZ Full Class 1 Drivers licence.

Responsibilities

• Lead and develop our Rental Managers to deliver consistent operational and customer outcomes through strong service culture, clear expectations, and effective performance management.
• Ensure consistent, high-quality customer service across all branches by governing product delivery, supporting escalations, and driving service recovery.
• Drive operational excellence by embedding consistent systems and processes, leading continuous improvement, and championing new tools and ways of working.
• Deliver revenue, utilisation, and customer targets through disciplined budget management, KPI leadership, and identification of efficiency and growth opportunities.
• Oversee recruitment, onboarding, and development to ensure branch capability meets business-as-usual and seasonal demand.
• Ensure regional fleet availability, utilisation, compliance, and presentation meet operational and customer standards.
• Maintain strong safety, compliance, and sustainability performance through audits, incident management, safe work practices, EV rollout support, and data-driven reporting and insights.

Skills

Multi-site leadership

Communication

Organised

People leadership

Commercial awareness

KPI delivery

NZ drivers licence

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Cross Country Rentals - Auckland airport, North Island

We are seeking an experienced and people-focused Operations Manager - Main Centres to lead our branch performance in Auckland, Christchurch and Queenstown. This role is central to delivering, ensuring consistent service delivery while driving strong operational, financial, and customer outcomes across our branch network.

Reporting into the national leadership team, you will lead and support Rental Managers within the main centres (Auckland, Christchurch and Queenstown) ensuring consistent execution of products, services, systems, and customer standards.

Based at our Auckland Airport branch, this role includes regular travel to in order to support lifting performance, embedding a strong service culture, and driving continuous improvement across our operations.

The role

Lead and develop our Rental Managers to deliver consistent operational and customer outcomes through strong service culture, clear expectations, and effective performance management.

Ensure consistent, high-quality customer service across all branches by governing product delivery, supporting escalations, and driving service recovery.

Drive operational excellence by embedding consistent systems and processes, leading continuous improvement, and championing new tools and ways of working.

Deliver revenue, utilisation, and customer targets through disciplined budget management, KPI leadership, and identification of efficiency and growth opportunities.

Oversee recruitment, onboarding, and development to ensure branch capability meets business‑as‑usual and seasonal demand

Ensure regional fleet availability, utilisation, compliance, and presentation meet operational and customer standards.

Maintain strong safety, compliance, and sustainability performance through audits, incident management, safe work practices, EV rollout support, and data-driven reporting and insights.

About you

Strong multi-site operational leadership experience, ideally within rentals, transport, or service-based industry.

Excellent communication skills and the ability to influence at all levels.

A calm, organised, and solutions‑focused approach under pressure.

Strong people leadership capability with a positive and supportive style.

Commercial awareness, balancing service quality, cost, and compliance.

A proven track record of delivering against objectives and KPIs.

A clean, NZ Full Class 1 Drivers licence.

Opportunity to play a key leadership role in shaping our rental operations performance.

Competitive remuneration package and company vehicle.

Career development - with a new strategy and a clear direction for growth, this is a key opportunity to join CCR and play a critical part in shaping our future.

NZ Family-owned organisation with a clear direction for growth.

Work perks, including discounts with our wider Group of companies & industry partners.

About us

Cross Country Rentals provides vehicle rentals and passenger transportation solutions across New Zealand. Founded in 1957, our business remains firmly in growth mode, and we are excited about our future. Cross Country Rentals is part of The Tranzit Group, one of New Zealand's largest and most respected NZ family-owned transport operators, providing essential public transport, tourism, charter and specialist transport services throughout the country.

Applications are being reviewed as they are received. Closing date 2 October 2026.

Our recruitment process requires a pre-employment Drug & Alcohol test and you must have the legal entitlement to work in NZ to apply for this role.