Operations Coordinator | Christchurch, Wellington or Auckland

SmartGrass NZ; Kainga; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Apple kit

Career progression

In-office role

Job summary

SmartGrass NZ is seeking an Operations Coordinator, based in Christchurch, Wellington, or Auckland. You’ll own the end-to-end operations process, from sale handover to final close-out, coordinating crews, schedules, and materials to keep projects on time.

This in-office role offers a competitive NZD 70k–100k salary, Apple tech kit, and clear progression as SmartGrass grows. You’ll work with a strong installation team and a business that values timely execution.

Qualifications

• Organizational skills and strong planning abilities.
• Excellent time management and multitasking capability.
• Clear communication and stakeholder management.
• Problem-solving mindset with calm under pressure.

Responsibilities

• Own the end-to-end operations process from sale handover to final close-out.
• Coordinate resources, schedules, and installers to meet timelines.
• Regularly update clients and manage supplier communications.
• Ensure materials and logistics are aligned to project needs.
• Align sales, installers, suppliers and clients to keep operations on time.

Job description

Operations Coordinator | Christchurch, Wellington or Auckland

SmartGrass | Christchurch, Wellington, or Auckland
$70-100k + Apple tech + genuine career progression opportunities
Hours: 7:00am - 4:30pm | In-office

Where You Might Be Right Now

This role will feel familiar if you're currently working as a:

• Project Manager (in a trades or construction business)
• Field Service or Works Coordinator
• Move or Relocations Coordinator
• Events, Conference or Venue Coordinator
• Hire or Branch Coordinator
• Owner-operator of a small install or landscaping business
• Practice Manager

Perks of the Job

• $70-100k salary, depending on experience and capability.
• 3-piece Apple kit.
• Can be based in Christchurch, Wellington, or Auckland.
• Great people, including a strong installation team.
• A role that genuinely matters to business performance.
• Clear progression as SmartGrass continues to grow.
• A business that values people who take ownership and improve the system, not just work inside it.

The orchestra is growing. We need the conductor.

Sales have played the opening notes.
Installers are ready to perform.
Clients are waiting for a smooth performance.
Materials need to arrive on cue.
Vehicles need to be in the right place.
Schedules need rhythm.
And every job needs to finish on the right note.

Somewhere in the middle of all that, someone needs to keep the whole operation in time.

That's this role.

SmartGrass is looking for an Operations Coordinator who can bring structure, calm, pace, and common sense to a busy growing operation.

Not someone who waits for the sheet music to be handed to them.

Someone who can read the room, hear the off-beat before anyone else does, and bring the whole section back into rhythm before it turns into noise.

About the Role

The Operations Coordinator is the conductor of SmartGrass operations.

You’ll own the process from sale handover through to job completion and final close-off.

That means planning jobs properly, aligning resources, supporting installers, keeping clients updated, ordering materials, managing schedules, and making sure nothing misses its cue.

You’ll sit between sales, installers, suppliers, and clients - bringing clarity, calm, timing, and follow-through.

Who We Are

SmartGrass is a leading artificial grass specialist delivering high-quality residential, commercial, and sports installations across New Zealand.

We're a growing business in a growing industry, backed by modern systems, good tech, strong installation teams, and people who care about doing things properly.

Our Sales Consultants design and sell complete artificial grass solutions.

Once a project is sold, it moves into Operations.

That's where you come in.

Operations takes the promise and turns it into delivery - coordinating the people, materials, timing, clients, installers, suppliers, and final close-out so every job lands cleanly.

Because a great performance is not just about one person playing well.

It's about everyone coming in at the right time.

This Role Is For You If:

Things run better when you're involved.

You already use AI in your work, or you're genuinely keen to. It's built into how we operate, and this role won't suit someone who would rather not.

You naturally bring rhythm to messy moving parts.

You're highly organised without being robotic.

You can stay calm when six things need attention at once.

You're good with people, but not afraid of direct conversations.

You like seeing jobs through to the final note.

You care about clients, installers, and the quality of the outcome.

You can think ahead, spot issues early, and make sensible decisions.

You're confident using systems, spreadsheets, job notes, and schedules.

You want a role with natural progression in a growing business.

One Last Thing

We're not looking for someone to sit quietly in the back row.

We're looking for the person who can stand in the middle of a moving operation, hear what's out of rhythm, and bring it back into time.

Someone who knows when to lift the tempo, when to slow things down, and when to stop the noise before it becomes a problem.

If that sounds like you, we'd like to hear from you.