Operations Administrator

TDG Environmental; Waitakere Ranges; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Employee Assistance Program (EAP)

Career development opportunities

Job summary

TDG Environmental, a leading provider of drainage solutions across Australia and New Zealand, invites applications for an organised Administrator to join our Auckland team. You will support customer service, scheduling, and coordination with a proactive mindset and strong initiative.

In this role you will manage inquiries, calendar planning, and documentation across operations, finance and service activities, contributing to efficient service delivery and client satisfaction.

Qualifications

• Experience in administration, customer service or scheduling.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Deliver exceptional customer service and support client satisfaction.
• Handle high volume inbound calls and emails professionally.
• Provide administrative support across operations, customer service and finance.
• Coordinate meetings, appointments and service bookings.
• Maintain schedules, trackers, timesheets and workflows.
• Prepare job packs and documentation for operations.
• Respond to inquiries and concerns promptly.
• Coordinate project bookings and allocate resources.
• Maintain project records and documentation.
• Prepare and submit claims with deadlines.
• Assist with permits, site documents, traffic management and stakeholder communications.
• Maintain notes, photos, claims and project information.
• Support reporting and process improvements.

Skills

Customer service

Administration

Scheduling

Coordination

Communication

Problem-solving

Record keeping

Independent work

Team collaboration

Tools

Microsoft Office

CRM software

Scheduling systems

Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

TDG Environmental are a leading provider of drainage solutions across Australia and New Zealand. We focus on providing asset maintenance and asset renewals within the three waters sector, our core services including Drainage maintenance, Trenchless Pipe Remediation, Underground CCTV investigations and mapping, Hydro-excavation and Civil construction.

Our people are the foundation of our business and are vital to our success now and into the future. TDG Environmental offers a safe, empowering and inclusive work environment that is as diverse as the communities in which we operate.

About Your NewRole

A fantastic new opportunity is available for a highly organised individual to join our collaborative and supportive team in Auckland.This will be a rewarding role that will suit someone with strong communication skills and a high degree of initiative.

Key Responsibilities

• Deliver exceptional customer service and ensure a high level of client satisfaction through proactive problem-solving and support.
• Manage a high volume of inbound calls, emails, and customer enquiries in a professional and timely manner.
• Provide administrative support across operational, customer service, and finance functions.
• Coordinate meetings, appointments, and service bookings while maintaining accurate schedules and records.
• Maintain daily job schedules, trackers, timesheets, and workflow systems to support efficient service delivery.
• Prepare job packs and supporting documentation for operational teams.
• Respond accurately and efficiently to customer enquiries, requests, and concerns.
• Coordinate new and amended project bookings, ensuring resources and services are scheduled effectively.
• Monitor and maintain work order records, project documentation, and job completion requirements.
• Prepare, review, and submit claims and supporting documentation, ensuring accuracy and adherence to deadlines.
• Assist with project coordination activities, including permits, site documentation, traffic management requirements, and stakeholder communications.
• Maintain accurate records across business systems, including notes, photographs, claims, and project information.
• Support reporting requirements and contribute to continuous improvement of administrative processes.

About You

• Previous experience in an Administration, Customer Service, Scheduling, or Coordination role, ideally within a service-based, construction, utilities, or infrastructure environment.
• A strong customer-focused mindset with a commitment to delivering positive client outcomes.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills with the ability to build relationships at all levels.
• A proactive and solutions-focused approach to problem-solving.
• High attention to detail and the ability to maintain accurate records and documentation.
• Confidence working independently while also contributing positively within a team environment.
• Intermediate to advanced computer skills, including Microsoft Office Suite (Outlook, Excel, Word) and experience using databases, CRM, or scheduling systems.
• The ability to quickly learn new systems, processes, and technologies.
• A positive attitude, strong work ethic, and a willingness to take ownership of tasks and outcomes.

Why Join TDG?

• This is an exciting opportunity to work for a leading sustainable waste management and recycling company with operations across Australia and New Zealand. You’ll be part of a dynamic team, contributing to meaningful financial operations while growing your career in a supportive environment.
• Supportive and collaborative team culture.
• Competitive salary package.
• Opportunities for professional development and career progression.
• Be part of an innovative Australian-owned organisation committed to sustainability and continuous improvement.
• Employee Assistance Program (EAP).
• Recognition and reward programs.
• We are an equal opportunity employer and encourage applications from people of all backgrounds—including women, Aboriginal and Torres Strait Islander peoples, and individuals from culturally diverse communities. We believe a diverse team strengthens our organisation and better reflects the communities we serve.

TDG prides itself on being a workplace that actively seeks to include, welcome and value the unique contributions of all people. We encourage applications from diverse community groups and ages to apply.