Operations & Project Coordination Specialist

TDG Environmental; Waitakere Ranges; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Employee Assistance Program (EAP)

Career development opportunities

Job summary

TDG Environmental, a leading provider of drainage solutions across Australia and New Zealand, invites applications for an organised Administrator to join our Auckland team. You will support customer service, scheduling, and coordination with a proactive mindset and strong initiative.

In this role you will manage inquiries, calendar planning, and documentation across operations, finance and service activities, contributing to efficient service delivery and client satisfaction.

Qualifications

• Experience in administration, customer service or scheduling.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Deliver exceptional customer service and support client satisfaction.
• Handle high volume inbound calls and emails professionally.
• Provide administrative support across operations, customer service and finance.
• Coordinate meetings, appointments and service bookings.
• Maintain schedules, trackers, timesheets and workflows.
• Prepare job packs and documentation for operations.
• Respond to inquiries and concerns promptly.
• Coordinate project bookings and allocate resources.
• Maintain project records and documentation.
• Prepare and submit claims with deadlines.
• Assist with permits, site documents, traffic management and stakeholder communications.
• Maintain notes, photos, claims and project information.
• Support reporting and process improvements.

Skills

Customer service

Administration

Scheduling

Coordination

Communication

Problem-solving

Record keeping

Independent work

Team collaboration

Tools

Microsoft Office

CRM software

Scheduling systems

Excel

Job description

TDG Environmental, a leading provider of drainage solutions across Australia and New Zealand, invites applications for an organised Administrator to join our Auckland team. You will support customer service, scheduling, and coordination with a proactive mindset and strong initiative.

In this role you will manage inquiries, calendar planning, and documentation across operations, finance and service activities, contributing to efficient service delivery and client satisfaction.