Operations Administrator

Aotearoa New Zealand Association of Social Workers; Henderson-Massey; On-site; NZD 50,000 - 70,000; Full time

Job summary

TDG Environmental in Auckland is seeking a highly organised administrative professional to join our collaborative team. You will deliver outstanding customer service, manage inquiries, and support operations and finance functions.

This role involves coordinating meetings and service bookings, maintaining schedules and records, and preparing documentation for operations teams. You will work closely with colleagues to ensure smooth project delivery.

Responsibilities

• Deliver exceptional customer service and ensure client satisfaction.
• Manage a high volume of inbound calls, emails, and enquiries in a professional and timely manner.
• Provide administrative support across operations, customer service, and finance functions.
• Coordinate meetings, appointments, and service bookings while maintaining accurate schedules and records.
• Maintain daily job schedules, trackers, timesheets, and workflow systems to support efficient service delivery.
• Prepare job packs and supporting documentation for operational teams.
• Respond accurately and efficiently to customer enquiries, requests, and concerns.
• Coordinate new and amended project bookings, ensuring resources and services are scheduled effectively.
• Monitor and maintain work order records, project documentation, and job completion requirements.
• Prepare, review, and submit claims and supporting documentation, ensuring accuracy and adherence to deadlines.
• Assist with project coordination activities, including permits, site documentation, traffic management requirements, and stakeholder communications.
• Maintain accurate records across business systems, including notes, photographs, claims, and project information.
• Support reporting requirements and contribute to continuous improvement of administrative processes.

Job description

TDG Environmental are a leading provider of drainage solutions across Australia and New Zealand. We focus on providing asset maintenance and asset renewals within the three waters sector, our core services including Drainage maintenance, Trenchless Pipe Remediation, Underground CCTV investigations and mapping, Hydro-excavation and Civil construction.

Our people are the foundation of our business and are vital to our success now and into the future. TDG Environmental offers a safe, empowering and inclusive work environment that is as diverse as the communities in which we operate.

About Your NewRole

A fantastic new opportunity is available for a highly organised individual to join our collaborative and supportive team in Auckland.This will be a rewarding role that will suit someone with strong communication skills and a high degree of initiative.

Key Responsibilities

Deliver exceptional customer service and ensure a high level of client satisfaction through proactive problem-solving and support.

Manage a high volume of inbound calls, emails, and customer enquiries in a professional and timely manner.

Provide administrative support across operational, customer service, and finance functions.

Coordinate meetings, appointments, and service bookings while maintaining accurate schedules and records.

Maintain daily job schedules, trackers, timesheets, and workflow systems to support efficient service delivery.

Prepare job packs and supporting documentation for operational teams.

Respond accurately and efficiently to customer enquiries, requests, and concerns.

Coordinate new and amended project bookings, ensuring resources and services are scheduled effectively.

Monitor and maintain work order records, project documentation, and job completion requirements.

Prepare, review, and submit claims and supporting documentation, ensuring accuracy and adherence to deadlines.

Assist with project coordination activities, including permits, site documentation, traffic management requirements, and stakeholder communications.

Maintain accurate records across business systems, including notes, photographs, claims, and project information.

Support reporting requirements and contribute to continuous improvement of administrative processes.

About You

To be successful in this role, you will bring:

Previous experience in an Administration, Customer Service, Scheduling, or Coordination role, ideally within a service-based, construction, utilities, or infrastructure environment.

A strong customer-focused mindset with a commitment to delivering positive client outcomes.

Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Strong verbal and written communication skills with the ability to build relationships at all levels.

A proactive and solutions-focused approach to problem-solving.

High attention to detail and the ability to maintain accurate records and documentation.

Confidence working independently while also contributing positively within a team environment.

Intermediate to advanced computer skills, including Microsoft Office Suite (Outlook, Excel, Word) and experience using databases, CRM, or scheduling systems.

The ability to quickly learn new systems, processes, and technologies.

A positive attitude, strong work ethic, and a willingness to take ownership of tasks and outcomes.

Why Join TDG?

This is an exciting opportunity to work for a leading sustainable waste management and recycling company with operations across Australia and New Zealand. You’ll be part of a dynamic team, contributing to meaningful financial operations while growing your career in a supportive environment.

Supportive and collaborative team culture.

Competitive salary package.

Opportunities for professional development and career progression.

Be part of an innovative Australian-owned organisation committed to sustainability and continuous improvement.

Employee Assistance Program (EAP).

Recognition and reward programs.

We are an equal opportunity employer and encourage applications from people of all backgrounds—including women, Aboriginal and Torres Strait Islander peoples, and individuals from culturally diverse communities. We believe a diverse team strengthens our organisation and better reflects the communities we serve.

TDG prides itself on being a workplace that actively seeks to include, welcome and value the unique contributions of all people. We encourage applications from diverse community groups and ages to apply.

Please note: Only shortlisted candidates will be contacted for an arrangement of an initial interview with TDG Environmental. Prospective candidates must have the right to work and live in New Zealand to be considered for this position.

Newmarket, Auckland, NZ