Onsite Service Desk Wizard - Auckland Support Pro

Mobile Mentor Limited; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

Mobile Mentor seeks an onsite Service Desk Level 1 resource in Auckland to provide walk-up concierge services at the client site. You will join the Walk-up Smart Bar team and assist staff, with exposure to VIP support and end-user device management.

Working with the wider Mobile Mentor team, you will handle tickets, hardware provisioning, and room tech support, including Teams and AV setups, ensuring prompt and friendly service.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (advantageous).
• Good understanding of MDM, Digital Identity & cloud security solutions.
• Existing service desk experience a must.

Responsibilities

• Support to VIPs as required either via phone call or in person.
• Support to staff that walk up looking for assistance.
• Back up the Service desk with ticket remediation or queue overflow in the form of phone calls and ServiceNow Agent Chat.
• New handsets and/or laptops and SIM cards for new users.
• Support for moves, adds, and changes for end-user devices which could include laptops, smartphones, and AV equipment.
• Support with software updates and patching.
• Support of end user devices, i.e. laptops, iPhones and iPads, Android, Smart Watches, etc. including troubleshooting of Apple ID issues, backup, and restore.
• Ordering new hardware and SIMs from the providers.
• Decommissioning old hardware and preparing for recycling and/or destruction.
• Exceptional friendly and professional service.
• Meeting room first-level support i.e. Microsoft Teams meeting rooms, Cisco equipment, audio/visual, etc
• Microsoft Teams administration and troubleshooting

Skills

Customer service experience

Time management

Communication skills

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

Mobile Mentor seeks an onsite Service Desk Level 1 resource in Auckland to provide walk-up concierge services at the client site. You will join the Walk-up Smart Bar team and assist staff, with exposure to VIP support and end-user device management.

Working with the wider Mobile Mentor team, you will handle tickets, hardware provisioning, and room tech support, including Teams and AV setups, ensuring prompt and friendly service.