Online Team Lead

Foodstuffs North Island; Papamoa; On-site; NZD 65,000 - 75,000; Full time

Job summary

New World Papamoa is seeking an experienced Online Team Lead to support the Customer Service Manager with the day-to-day running of the online shopping department. This full‑time role involves shifts from 6am to 6pm, including weekend days, in our Papamoa store.

Lead the online team, monitor the order life cycle from picking to delivery or click‑and‑collect, ensure items are picked, packed and invoiced accurately, and drive continuous improvements to the online shopping experience.

Qualifications

• Previous supermarket experience within a supervisory or leadership role is desirable.
• A driver’s licence an advantage
• A commitment to superior customer service.
• Ability to prioritise and multi-task to consistently meet deadlines.
• Physically fit and able to fulfil the requirements of the role.
• Tech savvy.
• Can continue working to a high standard under pressure.

Responsibilities

• Support the Customer Service Manager to plan and organise the day to day running of the online team and online shopping department.
• Plan and monitor work progress from the start of the picking order life cycle to complete of order by delivery or click & collect.
• Lead and motivate the online team, ensuring best practice policies and operational procedures are followed at all times.
• Ensure items are picked, packed, processed and invoiced for a customer’s order accurately and efficiently.
• Contribute to continual improvements and initiatives to help improve online shopping experience.

Skills

Leadership

Customer service

Organisational skills

Tech savvy

Time management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

With a brand-newstore and impressive offering across grocery, butchery, deli, bakery, produceand liquor, we are the go-to store for the Papamoa community!

One of our key offerings for our community isour Online Shopping experience. We havean exciting position within the store for an experienced Online Team Lead tojoin the team. This is a full-time role working shifts between the hours of 6am–6pm and across a weekend day.

The Role

• Support the Customer ServiceManager to plan and organise the day to day running of the online team andonline shopping department.
• Plan and monitor work progressfrom the start of the picking order life cycle to complete of order by deliveryor click & collect.
• Lead and motivate the onlineteam, ensuring best practice policies and operational procedures are followedat all times.
• Ensure items are picked,packed, processed and invoiced for a customer’s order accurately andefficiently.
• Contribute to continualimprovements and initiatives to help improve online shopping experience.

What’s in it for you:

• We’rein ittogether, we look after each other, back one another, communicateeffectively, and work together as one winning team, every time.
• Prove yourself in a new store andwithin New World which is known for its people development and careeropportunities.
• You’ll be working with the latesttechnology, equipment, and processes.
• Drive something within a flexibleand creative working environment – if there’s a better way, let usknow!
• Be part of a 100% locally owned andoperated store.

What we’re looking for:

• Previous supermarket experiencewithin a supervisory or leadership role is desirable.
• A drivers’ licence an advantage
• A commitment to superiorcustomer service.
• Ability to prioritise andmulti-task to consistently meet deadlines.
• Physically fit and able tofulfil the requirements of the role.
• Tech savvy.
• Can continue working to a highstandard under pressure.
• Excellent time managementskills with the ability to forward think.

If you’re up for the challenge andopportunity then we’d love to hear from you!