Online Personal Shopper: Order Fulfillment & Service

Foodstuffs South Island Limited; Christchurch; Remote; NZD 30,000 - 36,000; Part time

Job summary

Foodstuffs South Island Limited is seeking an Online Personal Shopper to assist the Online team with planning, picking, packing and processing customer orders. You will help ensure tasks are completed accurately, efficiently and in a timely, professional manner, delivering high levels of customer service and supporting KPI targets.

The role involves working Monday, Friday and Sunday 8.00am-4.30pm with additional hours as needed to cover illness and leave for team members; location is

Qualifications

• Friendly and positive attitude required.
• Excellent communication and teamwork essential.
• High standard of customer service expected.
• Ability to achieve KPI targets and metrics.
• Strong prioritization and multitasking to meet deadlines.
• Able to work independently when needed.

Responsibilities

• Assist Online team with planning and organizing daily picking, packing and processing of customer orders.
• Ensure tasks are completed accurately, efficiently and in a timely, professional manner.
• Provide high level customer service during order processing and communication with customers.
• Support coverage for illness and leave as required.
• Contribute to achieving online KPIs and service levels.

Skills

Friendly attitude

Excellent communication

Team player

Customer service focus

KPI awareness

Prioritization & multitasking

Job description

Foodstuffs South Island Limited is seeking an Online Personal Shopper to assist the Online team with planning, picking, packing and processing customer orders. You will help ensure tasks are completed accurately, efficiently and in a timely, professional manner, delivering high levels of customer service and supporting KPI targets.

The role involves working Monday, Friday and Sunday 8.00am-4.30pm with additional hours as needed to cover illness and leave for team members; location is