Online Order Fulfillment & Customer Care Specialist

Foodstuffs NZ; New Zealand; Remote; NZD 40,000 - 60,000; Part time

Job summary

Foodstuffs NZ is seeking an Online Personal Shopper to assist the Online team with planning and organising day-to-day picking, packing and processing of customer orders for the Online shopping department. The role focuses on accuracy, timeliness and delivering a high standard of customer service.

Key attributes include a friendly attitude, excellent communication, teamwork, and the ability to meet KPI targets while prioritising and multi-tasking to meet deadlines.

Qualifications

• Friendly, positive attitude and good interpersonal skills.
• Excellent communication and ability to work well in a team.
• High standard of customer service with a helpful disposition.
• Ability to meet KPI targets and deadlines.

Responsibilities

• Plan and organise day-to-day picking, packing and processing of online orders.
• Ensure tasks are completed accurately, efficiently and on time.
• Support the Online team to deliver quality customer service and timely orders.

Skills

Customer service

Communication

Team player

Time management

Independent work

Job description

Foodstuffs NZ is seeking an Online Personal Shopper to assist the Online team with planning and organising day-to-day picking, packing and processing of customer orders for the Online shopping department. The role focuses on accuracy, timeliness and delivering a high standard of customer service.

Key attributes include a friendly attitude, excellent communication, teamwork, and the ability to meet KPI targets while prioritising and multi-tasking to meet deadlines.